Hailed by "Time" magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. "Quality and Me" is an intimate, informative portrait of the man who changed the way quality management is practiced today.
"Phil Crosby deserves his high place in the history of the quality movement and this fascinating personal account is filled with wisdom and useful ideas." (Arthur J. Swersey, professor of operations research, Yale School of Management)
"Leave it to a top pro like Philip Crosby to separate the practical from the faddish. He meshes the fascinating story of his career with another rich load of business lessons. Either of those would be worth the price. In Quality and Me he gives us both. Bravo!" (William L. Simon, author, On the Firing Line and High Velocity Leadership)
1. From Wheeling to the Navy.
2. A Podiatrist in the Marines.
LEARNING THE NEED FOR A QUALITY REFORMATION.
3. Discovering the Industry.
4. On the Road to Comprehension: The Martin Company.
5. Getting Serious About Reforming Quality Management.
6. ITT and Mr. Geneen.
7. The Nuts and Bolts of Reformation.
8. Implanting the reformed Quality Philosophy.
TEACHING THE QUALITY REFORMATION.
9. Becoming an Entrepeneur.
10. Growing Philip Crosby Associates, Inc.
11. The Maturing Company.
12. Managing a Public company.
CAREERS IV AND FIVE.
13. Speaking Out on Leadership.
14. PCA Redux.