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Qbq! The Question Behind The Question : Practicing Personal Accountability at Work and in Life - John G. Miller

Qbq! The Question Behind The Question

Practicing Personal Accountability at Work and in Life

Hardcover Published: 1st September 2004
ISBN: 9780399152337
Number Of Pages: 160
For Ages: 18+ years old

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"Who Moved My Cheese?" showed readers how to adapt to change.
"Fish " helped raise flagging morale.
"Execution" guided readers to overcome the inability to get things done.
"QBQ The Question Behind the Question," already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, "QBQ The Question Behind the Question" provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.

Introduction : what ever happened to ...p. 1
A picture of personal accountabilityp. 6
Making better choicesp. 14
QBQ! The question behind the questionp. 17
Don't ask "why?"p. 20
The victimp. 24
"Why is this happening to me?"p. 26
"Why do we have to go through all this change?"p. 28
"Why don't they communicate better?"p. 32
Don't ask "when?"p. 33
Procrastination : the friend of failurep. 36
"When will we get more tools and better systems?"p. 39
"When are we going to hear something new?"p. 41
Don't ask "who?"p. 43
A poor sailor blames the windp. 48
Silosp. 50
Beat the refp. 53
"Who dropped the ball?"p. 56
Ownershipp. 59
The foundation of teamworkp. 61
Making accountability personal : all QBQs contain an "I"p. 63
I can only change mep. 66
"He didn't, I did"p. 71
"When will others walk their talk?"p. 73
An integrity testp. 76
The power of onep. 77
A QBQ twistp. 79
Will the real role models please stand up!p. 80
Practicing personal accountability : all QBQs focus on actionp. 81
The risk of doing nothingp. 84
"Thanks for shopping at the Home Depot!"p. 86
Leaders at all levelsp. 91
The cornerstone of leadershipp. 94
Leaders are not problem solversp. 96
A great list of lousy questionsp. 98
The spirit of the QBQp. 106
Wisdomp. 109
We buy too many booksp. 110
A final picturep. 111
The motor of learningp. 115
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780399152337
ISBN-10: 0399152334
Audience: General
For Ages: 18+ years old
Format: Hardcover
Language: English
Number Of Pages: 160
Published: 1st September 2004
Publisher: Putnam Publishing Group,U.S.
Country of Publication: US
Dimensions (cm): 21.6 x 14.6  x 1.8
Weight (kg): 0.32
Edition Number: 1