Click on the cover image above to read some pages of this book!
"Who Moved My Cheese?" showed readers how to adapt to change. "Fish " helped raise flagging morale. "Execution" guided readers to overcome the inability to get things done. "QBQ The Question Behind the Question," already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability. The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability. The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?" Succinct, insightful, and practical, "QBQ The Question Behind the Question" provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
Introduction : what ever happened to ...
A picture of personal accountability
Making better choices
QBQ! The question behind the question
Don't ask "why?"
"Why is this happening to me?"
"Why do we have to go through all this change?"
"Why don't they communicate better?"
Don't ask "when?"
Procrastination : the friend of failure
"When will we get more tools and better systems?"
"When are we going to hear something new?"
Don't ask "who?"
A poor sailor blames the wind
Beat the ref
"Who dropped the ball?"
The foundation of teamwork
Making accountability personal : all QBQs contain an "I"
I can only change me
"He didn't, I did"
"When will others walk their talk?"
An integrity test
The power of one
A QBQ twist
Will the real role models please stand up!
Practicing personal accountability : all QBQs focus on action
The risk of doing nothing
"Thanks for shopping at the Home Depot!"
Leaders at all levels
The cornerstone of leadership
Leaders are not problem solvers
A great list of lousy questions
The spirit of the QBQ
We buy too many books
A final picture
The motor of learning
Table of Contents provided by Blackwell. All Rights Reserved.
ISBN: 9780399152337 ISBN-10: 0399152334 Audience:
For Ages: 18+ years old Format:
Number Of Pages: 160 Published: 1st September 2004 Publisher: Putnam Publishing Group,U.S. Country of Publication: US Dimensions (cm): 21.6 x 14.6
Weight (kg): 0.32
Edition Number: 1