"Who Moved My Cheese?" showed readers how to adapt to change.
"Fish " helped raise flagging morale.
"Execution" guided readers to overcome the inability to get things done.
"QBQ The Question Behind the Question," already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, "QBQ The Question Behind the Question" provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
|Introduction : what ever happened to ...||p. 1|
|A picture of personal accountability||p. 6|
|Making better choices||p. 14|
|QBQ! The question behind the question||p. 17|
|Don't ask "why?"||p. 20|
|The victim||p. 24|
|"Why is this happening to me?"||p. 26|
|"Why do we have to go through all this change?"||p. 28|
|"Why don't they communicate better?"||p. 32|
|Don't ask "when?"||p. 33|
|Procrastination : the friend of failure||p. 36|
|"When will we get more tools and better systems?"||p. 39|
|"When are we going to hear something new?"||p. 41|
|Don't ask "who?"||p. 43|
|A poor sailor blames the wind||p. 48|
|Beat the ref||p. 53|
|"Who dropped the ball?"||p. 56|
|The foundation of teamwork||p. 61|
|Making accountability personal : all QBQs contain an "I"||p. 63|
|I can only change me||p. 66|
|"He didn't, I did"||p. 71|
|"When will others walk their talk?"||p. 73|
|An integrity test||p. 76|
|The power of one||p. 77|
|A QBQ twist||p. 79|
|Will the real role models please stand up!||p. 80|
|Practicing personal accountability : all QBQs focus on action||p. 81|
|The risk of doing nothing||p. 84|
|"Thanks for shopping at the Home Depot!"||p. 86|
|Leaders at all levels||p. 91|
|The cornerstone of leadership||p. 94|
|Leaders are not problem solvers||p. 96|
|A great list of lousy questions||p. 98|
|The spirit of the QBQ||p. 106|
|We buy too many books||p. 110|
|A final picture||p. 111|
|The motor of learning||p. 115|
|Table of Contents provided by Blackwell. All Rights Reserved.|
For Ages: 18+ years old
Number Of Pages: 160
Published: 1st September 2004
Publisher: Putnam Publishing Group,U.S.
Country of Publication: US
Dimensions (cm): 21.6 x 14.6 x 1.8
Weight (kg): 0.32
Edition Number: 1