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Public Service Performance : Perspectives on Measurement and Management - G. A. Boyne

Public Service Performance

Perspectives on Measurement and Management

By: G. A. Boyne (Editor), Kenneth J. Meier (Editor), Laurence J. O'Toole, Jr. (Editor), Richard M. Walker (Editor)

Paperback

Published: 13th January 2011
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  • Hardcover View Product Published: 8th January 2007
    $204.90

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Review of the hardback: 'In both theory and practice, the notion of 'performance' has become one of the big drivers of public sector action. But there's been painfully little careful thinking about what it is, how it works, and how it might transform democratic government. This book is a superb and path breaking contribution-one that builds a strong, effective foundation on which further work in this burgeoning field can build.' Donald F. Kettl, Director, Fels Institute of Government, University of Pennsylvania
Review of the hardback: 'This is a terrific collection, featuring most of the international heavyweights. If you want an expert perspective on public service performance, this is it.' Christopher Pollitt, Professor of Public Management, Erasmus University, Rotterdam and Scientific Director, Netherlands Institute of Government

Introduction
Subjective and objective measures of organizational performance: an empirical exploration
All measures of performance are subjective: more evidence on US federal agencies
A qualitative evaluation of public sector organizations: assessing organizational performance in healthcare
Quantitative approaches towards assessing organizational performance
Consequences of goal ambiguity in public organizations
Performance control and public organizations
Bureaucratic red tape and organizational performance: testing the moderating role of culture and political support
All that glitters is not gold: disaggregating networks and the impact on performance
Network evolution and performance under public contracting for mental health services
The design and management of performance-based contracts for public welfare services
Outsourcing government information technology services: an Australian case study
International comparisons of output and productivity in public service provision: a review
Public management and government performance: an international review
What drives global e-government? An exploratory assessment of existing e-government performance measures
Public management and organizational performance: an agenda for research
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780521172936
ISBN-10: 0521172934
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 338
Published: 13th January 2011
Publisher: Cambridge University Press
Country of Publication: GB
Dimensions (cm): 24.77 x 17.15  x 1.91
Weight (kg): 0.54