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Project Management Process Improvement : Effective Project Management - Robert K. Wysocki

Project Management Process Improvement

Effective Project Management

Hardcover Published: 31st January 2004
ISBN: 9781580537179
Number Of Pages: 246

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No matter how perfect a project plan may be on paper, it is worthless if nobody actually uses it. This truism is an everyday reality for too many project managers who muster all their expertise writing the "perfect" plan only to watch the project fall off course as team members jettison the plan to follow their own agenda. This book culls the best practices from CMM (Capability Maturity Model) and PMBOK (Project Management Body of Knowledge), the de-facto standards for process improvement and project management, to show project managers how to ensure that their project plans are not only perfect on paper but also perfect in practice. Professionals learn how to identify the underlying reasons why projects fall to progress as planned and discover the steps to creating a solid process improvement program that leads to project success.

Introductionp. xi
Introduction to the Process Improvement Life Cyclep. 1
The Importance of Process Improvementp. 2
Stand Still and Go Backwardsp. 2
Standish Group Chaos Reportp. 2
Balancing People, Project Management Processes, and Technologyp. 8
Process Improvement Versus Practice Improvementp. 9
Typical Project Improvement Practicesp. 11
Project Reviewsp. 11
Best Practicesp. 12
Lessons Learnedp. 12
Definition of the Process Improvement Life Cyclep. 12
Where Are You?p. 13
Where Do You Want To Be?p. 14
How Will You Get There?p. 14
How Well Did You Do?p. 14
Who Is Responsible for Process Improvement?p. 15
Establishing a Standard Processp. 15
Managing Best Practices and Lessons Learnedp. 15
Managing Performance Data Against Standard Processesp. 15
Continuously Improving the Project Management Processp. 16
Effectively Dealing with the Obstaclesp. 16
Points to Rememberp. 17
Referencesp. 18
Overview of the Project Management Maturity Modelp. 19
The Software Engineering Institute Capability Maturity Modelp. 19
Purposep. 19
Structurep. 20
Applicationp. 20
The Project Management Maturity Modelp. 25
Level 1: Initial Processp. 25
Level 2: Structured Processp. 26
Level 3: Institutionalized Processp. 26
Level 4: Managed Processp. 26
Level 5: Optimizing Processp. 27
PMBOK Knowledge Areas and Maturity Profilep. 27
Project Integration Managementp. 27
Project Scope Managementp. 32
Project Time Managementp. 37
Project Cost Managementp. 42
Project Quality Managementp. 47
Project Human Resources Managementp. 50
Project Communications Managementp. 54
Project Risk Managementp. 58
Project Procurement Managementp. 64
Points to Rememberp. 70
Referencesp. 71
Assessing and Reporting Maturity Levelp. 73
Overview of the Survey Questionnairep. 74
Design of the Surveyp. 74
Defining Maturity Level Penetrationp. 75
Reporting the Process Maturity Baselinep. 77
Kiviatt Chartsp. 77
Box & Whisker Plotsp. 82
Reporting the Project/Process Maturity Gapp. 83
PP Below PD Baselinep. 85
PP at PD Baselinep. 86
PP Above PD Baselinep. 86
Maturity Profile by Knowledge Areap. 87
Process Maturity Matrixp. 87
Closing the Maturity Gapp. 92
Points to Rememberp. 94
Referencesp. 95
Metrics to Identify Project Improvement Opportunitiesp. 97
Project Levelp. 97
Cost/Schedule Controlp. 98
Milestone Trend Chartsp. 101
Project Reviewsp. 106
Prioritizing Improvement Opportunitiesp. 107
Ranking Improvement Opportunitiesp. 107
Points to Rememberp. 111
Referencep. 112
Tools to Investigate Improvement Opportunitiesp. 113
Problem Solving for Continuous Improvementp. 113
Definitionp. 113
Brainstormingp. 116
Fishbone Diagramsp. 116
Force Field Analysisp. 117
Pareto Diagramsp. 118
Process Chartsp. 119
Root Cause Analysisp. 120
Prioritizing Processesp. 120
Scheduling Improvement Initiatives by Knowledge Areap. 120
Scheduling Improvement Initiatives in Groupsp. 122
Scheduling Improvement Initiatives One at a Timep. 122
Recapp. 125
Points to Rememberp. 125
Referencep. 126
Commissioning Improvement Initiativesp. 127
Characteristics of an Improvement Programp. 127
Long Durationp. 128
Multiproject Approachp. 128
Just-in-Time Planningp. 129
High Changep. 129
High Kill Ratep. 129
Characteristics of an Improvement Initiativep. 130
Short Durationp. 130
Multiphase Approachp. 130
Just-in-Time Planningp. 131
High Changep. 131
High Kill Ratep. 132
Setting Maturity Goalsp. 132
Scope the Initiativep. 133
Evaluating Improvement Opportunitiesp. 133
High-Level Planning of the Initiativep. 135
Work Breakdown Structurep. 136
Prioritize and Schedule Approachesp. 136
Monitoring the Initiativep. 136
Define Performance Metricsp. 136
Track Performance Metricp. 137
Redirecting the Initiativep. 137
Abandonment of Approachesp. 138
Reprioritize and Reschedule Approachesp. 138
Closing the Initiativep. 138
Assess Final Performance Improvementp. 138
Reprioritize Improvement Opportunitiesp. 138
Points to Rememberp. 139
Referencep. 139
Case Study: B. Stoveburden Trucking Companyp. 141
Case Study Backgroundp. 142
Project Overview Statementp. 143
Fishbone Diagram to Identify the Reasons Why Projects Failp. 145
PD and PP Maturity Levels for Selected Knowledge Areasp. 147
Process Levelp. 148
Scope Management Processesp. 148
HR Management Processesp. 155
Time Managementp. 158
Cost Managementp. 159
Results of the Improvement Programsp. 161
Points to Rememberp. 163
Closing Thoughtsp. 165
Implementation Challengesp. 165
Perceived Valuep. 166
Cultural Fitp. 166
Sponsorshipp. 166
Suggested Implementation Strategiesp. 167
Major Program Initiativep. 167
Project Initiativep. 168
Slow but Steadyp. 169
Points to Rememberp. 169
Maturity Assessment Questionnairep. 171
Project Integration Managementp. 171
Project Scope Management Processesp. 175
Project Time Management Processesp. 179
Project Cost Managementp. 186
Project Quality Managementp. 192
Project Human Resources Managementp. 197
Project Communications Managementp. 202
Project Risk Management Processesp. 205
Project Procurement Management Processesp. 212
About the Authorp. 221
Indexp. 223
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9781580537179
ISBN-10: 1580537170
Series: Effective Project Management
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 246
Published: 31st January 2004
Publisher: Artech House Publishers
Country of Publication: US
Dimensions (cm): 23.5 x 16.5  x 1.9
Weight (kg): 0.52