Professional Services Automation

PRAISE FOR Professional Services Automation<br> <br> "SPO/PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy." <br> -Ted Kempf, Principal Analyst, Gartner<br> <br> "The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first-to make a PSA decision without consulting this book first would be foolish."<br> -Rick Freedman, author, The IT Consultant and The eConsultant<br> <br> "I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions."<br> -Jean Denis Talon, President and CEO, AXA<br> <br> "This is the reference book that you need to pick up and consider periodically as you plan, analyze, select, and roll out enterprise software."<br> -Stuart Sackman, Vice President, ADP<br> <br> "This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation."<br> -Michael Lines, PMP, Publisher, allPM.com-The Project Manager's Homepage<br> <br> "This guide addresses appropriately the subject of project management as an integral component of the PSA business environment-a sensible and pragmatic approach."<br> -Lloyd Bartlett, P. Eng., MBA, PMP, Lecturer in Project Management, McGill University