Professional Business Skills

Upskill your business tech savvy students with the new and improved Professional Business Skills text. Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world. This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications:

• BSB30115 Certificate III in Business
• BSB30415 Certificate III in Business Administration

Along with many new features to engage students, the text will also feature a running case study throughout.

A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.

New to this Edition

• NEW! Repositioned to cover core and elective units of qualification from Certificate III; covering 2 qualifications


• NEW! Coverage of popular BSBITU competencies, including unit BSBITU307 Develop keyboarding speed and accuracy


• NEW! Assessment, cases and activities throughout the text for greater understanding


• NEW! Content covering handling Customer Complaints


• More assessment, cases and tasks throughout the text for greater understanding


• Deeper mapping of content against competencies, elements and performance criteria


• New instructor support package, including test banks, customisable PowerPoints and validation of assessments documents, plus benchmark checklist for assessment tools and answers


• New Validation of Assessment documents for instructors

About the Author

Lee Perlitz has over 35 years experience in the sales, marketing and training fields. Her background is corporate, having worked in the national senior management team of British Airways. During her years with BA she developed and implemented joint national business plans and marketing strategies between British Airways and companies such as American Express and Thomas Cook, and was appointed to a global committee designed to grow the relationship between the companies. Since then Lee has worked in senior sales positions with the Telstra Corporation and the ANA Hotel Group. 17 years ago Lee began in corporate and vocational training and has worked as a trainer and RTO manager, founding the Coomera Training College – the RTO arm of Coomera Anglican College. Lee now owns and operates an RTO Consultancy and offers assistance and compliance services to RTO’s Australia-wide. Lee also writes for McGraw Hill Publishing, and has written 10 educational text books covering Business, Tourism, Retail and TAE studies.