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Process Management for the Extended Enterprise : Organizational and ICT Networks - Stefano Tonchia

Process Management for the Extended Enterprise

Organizational and ICT Networks

Hardcover Published: 13th August 2004
ISBN: 9783540211907
Number Of Pages: 273

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Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B. P. R. ). In this context, the flow of information increases, passes through the internal departments, to then extend beyond the traditional boundaries of the enterprise and form operational and knowledge networks with other business units, selected suppliers and clients, etc. These (internal and external) networks harness the great power offered by Web technologies (Internet, Intranet, Extranet) and create the Extended Enterprise. This book explores innovative themes that will trace the business paths for many firms in the near future. It is based on research and experience in several major companies, in particular the Snaidero Group (Europes leading company in the kitchen sector), with contributions by leading Information & Communication Technologies (ICT) companies.

Principles and Methods: Fundamentals of Process Management and Business Process Reengineering
Methodology for Process Management Design and Implementation
Knowledge Management in Enterprise Networks
The BPR Project and the Processes: The Business Process Reengineering Project
The Business Development and Sales-Service Processes
The Supply Chain Processes
The Directive and Support Processes
From Processes to the Extended Enterprise
The Knowledge Extended Enterprise
The Web-Based Collaboration Platform
The Management Intelligence Methodology
The Extended Supply Chain
Infrastructures and Web-Based Business Applications for an Integrated Supply Chain
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9783540211907
ISBN-10: 354021190X
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 273
Published: 13th August 2004
Publisher: Springer-Verlag Berlin and Heidelberg Gmbh & Co. Kg
Country of Publication: DE
Dimensions (cm): 23.5 x 15.5  x 1.91
Weight (kg): 1.29