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Problem Driven Management : Achieving Improvement in Operations through Knowledge Management - Josep Riverola

Problem Driven Management

Achieving Improvement in Operations through Knowledge Management

Hardcover Published: 1st March 2005
ISBN: 9781403941374
Number Of Pages: 383

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Improving service and profits should be the constant aim of the operation side of any company. Beatriz Munoz Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Basic Principles
Knowledge and Problem-solving
The Properties of Knowledge within the Firm
First Practical Implications: Project Management
On Better Doing
The Beginning of Good Doing: The World of Operations
The Basic Variables of Action in Operations (I)
The Basic Variables of Action in Operations (II)
Quality and Service
On Good Thinking
The Knowledge Inventory
Applying Knowledge to Improve the Moments of Truth
Knowledge Generation
Taking Knowledge to Service Excellence
Training, Information and Participation
Information Systems for Knowledge Management
Final Synthesis: Designing a Permanent Improvement System
Appendix: Some Basic Techniques
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9781403941374
ISBN-10: 1403941378
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 383
Published: 1st March 2005
Publisher: Palgrave USA
Country of Publication: US
Dimensions (cm): 23.5 x 15.5  x 2.2
Weight (kg): 0.76
Edition Number: 1