| Preface | p. xv |
| Introduction | p. 1 |
| Overview of Corporate Telecommunication | p. 2 |
| The New Digital Infrastructure | p. 5 |
| Digitization of Long-Distance Networks | p. 7 |
| Rapid Growth of Data Communication Applications | p. 13 |
| Integration of Voice and Data | p. 15 |
| New Attractiveness of Satellite Networks | p. 16 |
| Age of Deregulation | p. 21 |
| ATandT Divestiture | p. 21 |
| Local Telephone Service in the US | p. 24 |
| Long-Distance Companies | p. 27 |
| Private Network Suppliers | p. 30 |
| International Services | p. 32 |
| Deregulation in Other Countries | p. 36 |
| Growth of Private Networks and Bypass | p. 36 |
| Meeting Specialized Requirements | p. 37 |
| Achieving Economy of Scale | p. 38 |
| Single Vendor Solutions | p. 39 |
| Regaining Control | p. 40 |
| Example of a Business Network | p. 42 |
| Cross-Reference of Facilities and Applications | p. 46 |
| General Classes of Public Telecommunication Networks | p. 49 |
| Public Telephone Networks | p. 49 |
| Local Telephone Service | p. 50 |
| Basic Local Telephone Service | p. 51 |
| Other Telco Offerings | p. 56 |
| Local ISDN Services | p. 58 |
| Open Network Architecture | p. 59 |
| Long-Distance Services | p. 61 |
| Evaluation of Long-Distance Services | p. 62 |
| Service Arrangements | p. 63 |
| The Long-Distance Marketplace | p. 65 |
| Private Lines | p. 67 |
| Virtual Private Networks | p. 68 |
| Information Networks | p. 68 |
| Videotex and Teletext | p. 69 |
| Electronic Library Services | p. 72 |
| Satellite Networks | p. 73 |
| International Satellite Communication | p. 75 |
| Early Domestic Satellite Systems | p. 79 |
| Canada | p. 79 |
| U.S. Domestic Systems | p. 81 |
| The SBS Experience | p. 81 |
| Modern Domestic Satellite Systems | p. 85 |
| Benefits of Satellite Communication | p. 85 |
| Telex Networks | p. 89 |
| Public Data Networks | p. 91 |
| Electronic Mail Services | p. 94 |
| Miscellaneous Networks | p. 97 |
| Paging | p. 97 |
| Radio Common Carriers | p. 98 |
| Position Location and Data Acquisition Services | p. 99 |
| Cellular Mobile Telephone Service | p. 101 |
| Business Applications | p. 105 |
| Private Business Communication | p. 105 |
| Satisfying Administrative Needs | p. 106 |
| Satisfying Strategic Needs | p. 106 |
| Distinction from Public Networks | p. 107 |
| Voice Communication | p. 108 |
| Telephone Subscriber Equipment | p. 109 |
| Switching within a Building or Facility | p. 110 |
| Key Systems | p. 112 |
| Private Branch Exchange (PBX) | p. 116 |
| CENTREX Service | p. 121 |
| Voice Mail | p. 123 |
| Speech Recognition and Voice Response | p. 124 |
| Autodialers | p. 126 |
| Private Line Usage | p. 126 |
| Tie Lines between Locations | p. 127 |
| Foreign Exchange Lines | p. 129 |
| Private Trunks | p. 129 |
| Special Access Provisions | p. 130 |
| Telemarketing | p. 131 |
| Use of WATS | p. 132 |
| Automatic Call Distribution | p. 132 |
| Audio Signal Distribution | p. 135 |
| Hoot and Holler | p. 135 |
| Private Audio Broadcasting | p. 136 |
| Voice Cipher | p. 137 |
| Data Communication | p. 139 |
| Generic Applications | p. 140 |
| Time-Sharing | p. 141 |
| Batch Mode | p. 142 |
| Database | p. 143 |
| Inquiry-Response | p. 143 |
| Electronic Mail | p. 144 |
| Data Communication Environments | p. 149 |
| Open System Interconnection (OSI) | p. 154 |
| System Architecture | p. 156 |
| IBM (SNA) | p. 157 |
| DEC (DNA, DECnet) | p. 162 |
| Application Layer Protocols | p. 164 |
| Business Video Communication | p. 169 |
| Private Video Broadcasting | p. 170 |
| Interactive Video Training | p. 171 |
| Teleconferencing (Meeting) | p. 172 |
| Digital Integration of Networks | p. 177 |
| Digital Technologies | p. 178 |
| Signal Processing of Voice, Data, and Video | p. 180 |
| Source Encoding | p. 180 |
| Compression | p. 183 |
| Encryption | p. 185 |
| Switching and Multiplexing | p. 187 |
| Network Access | p. 187 |
| Circuit Switching | p. 189 |
| Packet Switching | p. 191 |
| Time Division Multiplexing | p. 196 |
| Statistical Multiplexing | p. 201 |
| Digital Access and Cross-Connect System | p. 203 |
| High-Level Multiplexing | p. 205 |
| Fast Packet Switching | p. 209 |
| Channel Coding and Modulation | p. 213 |
| Error Correction | p. 213 |
| Digital Modulation Systems | p. 216 |
| Terrestrial Transmission Systems | p. 218 |
| Coaxial Cable | p. 218 |
| Fiber Optic Cable | p. 220 |
| Microwave Systems | p. 222 |
| Satellite Communication Networks | p. 224 |
| Service Capabilities | p. 225 |
| Thick Route T1 | p. 225 |
| Thin Route Data and Voice (VSAT) | p. 228 |
| INTELSAT Business Service (IBS) | p. 232 |
| Satellite Access Methods | p. 235 |
| Frequency Division Multiple Access (FDMA) | p. 235 |
| Time Division Multiple Access (TDMA) | p. 240 |
| Packet Satellite Access | p. 243 |
| Demand Assignment Multiple Access (DAMA) | p. 248 |
| Network Management | p. 253 |
| Definition of Network Management | p. 253 |
| Monitor and Control (MandC) Capabilities | p. 255 |
| Switch | p. 255 |
| Transmission Link | p. 257 |
| Network Monitoring and Control (NMandC) | p. 259 |
| Equipment MandC Interfaces | p. 260 |
| NMandC Networking | p. 262 |
| Alarm Monitoring | p. 268 |
| Network Operations Center | p. 270 |
| Network Reconfiguration | p. 274 |
| Administrative Operations (AO) | p. 275 |
| Service Orders | p. 276 |
| Facilities Management | p. 277 |
| Inventory | p. 277 |
| Customer-User Directory | p. 278 |
| Billing | p. 279 |
| Repair Administration | p. 279 |
| Integrated Network Management Systems | p. 280 |
| GTE Network Management Control Center | p. 280 |
| NMCC Overview | p. 281 |
| Common Database Approach | p. 281 |
| Network Control Subsystems | p. 283 |
| Administrative Subsystems | p. 285 |
| IBM NetView and NetView/PC | p. 287 |
| Other Integrated Management Systems | p. 289 |
| NEC ISDN Network Management | p. 289 |
| ATandT Unified Network Management Architecture | p. 290 |
| OSI Management Standards | p. 293 |
| Network Design and Economics | p. 295 |
| Objectives of Economic Studies | p. 295 |
| Review of Economic Concepts | p. 296 |
| Investment Cost | p. 297 |
| Annual Cost | p. 297 |
| Depreciation | p. 297 |
| Cost of Money | p. 298 |
| Present Value | p. 298 |
| Apples to Apples Comparison | p. 299 |
| Evaluation of Deltas | p. 299 |
| Planning for the Future | p. 300 |
| Integration of Uses | p. 301 |
| Break-Even Points | p. 301 |
| Business Development Leverage | p. 302 |
| Defining the Network | p. 302 |
| Estimating Demand | p. 302 |
| Using Surveys | p. 304 |
| Network Engineering | p. 305 |
| Circuit Switched Traffic Analysis | p. 306 |
| Packet Switched Traffic Analysis | p. 312 |
| Network Topology | p. 318 |
| Inventorying What You Have | p. 319 |
| Selecting Nodes and Technology | p. 320 |
| Applying VSATs | p. 321 |
| Including Per-Call Services | p. 323 |
| Estimating Network Investment Cost | p. 323 |
| Configuration Diagrams | p. 324 |
| Investment Cost Elements | p. 326 |
| Use of Spread-Sheet Model | p. 328 |
| Estimating Annual Cost | p. 330 |
| Components of Annual Cost | p. 330 |
| Depreciation of Equipment and Facilities | p. 331 |
| Cost of Money | p. 331 |
| Taxes and Insurance | p. 332 |
| Operations and Maintenance | p. 333 |
| Long-Term Leases and Service Contracts | p. 335 |
| Per-Call Charges | p. 336 |
| Specialized Network Analysis Software | p. 340 |
| General Classes of Software | p. 341 |
| Communication Network Simulation (COMNET) | p. 342 |
| Modular Interactive Network Designer (MIND) | p. 344 |
| Mind DATA | p. 345 |
| Mind Voice | p. 345 |
| Mind Pricer | p. 346 |
| Mind Packet | p. 346 |
| Particular Economic Studies | p. 347 |
| Lease versus Buy | p. 347 |
| Bulk Commitment versus Piecemeal | p. 348 |
| Reconfiguration of the Network | p. 348 |
| Retiring a Network | p. 349 |
| Switching Costs | p. 350 |
| Buying Hardware and Services | p. 351 |
| Management of Implementation and Operation | p. 351 |
| Implementation and Operation | p. 351 |
| Operations and Maintenance | p. 354 |
| Sources of Equipment for Purchase | p. 356 |
| Major Corporations | p. 357 |
| Large Manufacturers | p. 360 |
| Established Suppliers | p. 362 |
| Start-Up Ventures | p. 363 |
| Obtaining Telecommunication Services | p. 364 |
| Reasons for Obtaining Services | p. 364 |
| Contracting with Manufacturers and Carriers | p. 367 |
| Generation of System Specifications | p. 368 |
| Statement of Work | p. 372 |
| Contractual Terms and Conditions | p. 372 |
| RFP Release to Industry | p. 374 |
| Evaluation of Proposals | p. 375 |
| Negotiating the Contract | p. 376 |
| Mitigating Risks | p. 378 |
| Schedule Delay | p. 378 |
| New Technology | p. 380 |
| Acts of God | p. 382 |
| Inadequate Maintenance or Network Management | p. 382 |
| Strategies for Networks | p. 385 |
| Competitive Strategy in Business | p. 386 |
| Value Chain | p. 387 |
| Versions of Competition | p. 389 |
| Rival Firms | p. 390 |
| Substitute Products | p. 391 |
| Suppliers | p. 391 |
| Buyers | p. 392 |
| Potential New Entrants | p. 392 |
| Business Strategy | p. 393 |
| Basic Network Strategy | p. 395 |
| Controlling Your Own Destiny | p. 396 |
| Reselling | p. 398 |
| Foster Dependence among Customers | p. 399 |
| Strategic Use of Public Network Services | p. 401 |
| Case Studies | p. 402 |
| Corporate Digital Backbone | p. 402 |
| VSAT Transaction Network | p. 405 |
| Reseller of Excess Capacity | p. 406 |
| Directions for Telecommunication Strategy | p. 407 |
| Conclusion | p. 409 |
| What Are the Key Factors? | p. 409 |
| Understanding Technology Trends | p. 410 |
| Understanding the Requirements | p. 411 |
| Performing the Trade-offs | p. 412 |
| Management Must Manage | p. 413 |
| Working with Vendors and Consultants | p. 414 |
| Where Are We Going? | p. 415 |
| The Digital Environment | p. 419 |
| Advanced Network Management Concepts | p. 422 |
| Mobile Communication | p. 423 |
| Regulatory Change | p. 424 |
| Better Educated Telecommunication Management | p. 426 |
| University Programs | p. 426 |
| Industrial Training Courses | p. 428 |
| Seminars and Home Study Courses | p. 429 |
| Future Education Trends | p. 430 |
| Toward the New Telecommunication | p. 430 |
| Glossary | p. 433 |
| Bibliography | p. 441 |
| Index | p. 443 |
| Table of Contents provided by Syndetics. All Rights Reserved. |