Quality and process improvement are a major concern of business and industry the world over. A good indicator of the increasing interest in quality is the number of quality-related awards that have been instituted in various parts of the world in the past few years. To implement their quality improvement programmes, many organizations require simple guidelines that can be followed in practical terms. This book is designed to be such a guide. The book presents techniques through which quality and process improvement can be achieved in any business, service, or manufacturing organization. Above all, the book shows the steps to improving quality, increasing productivity, reducing product development costs, and meeting the challenges of competition. The primary audience for the book comprises practitioners in all the functional areas of business and industry. Relevant functional areas include quality engineers and managers, project managers, consultants, manufacturing engineers and managers, production supervisors, research and development managers, designers, process engineers, industrial and systems engineers, corporate and business planners.
The book presents the "how-to's" of quality and process improvement and will be a useful resource for practitioners in business and industry.
...a competant review of the subject of process improvement, and definitly provides a more 'business focused' treatment than many purely statistical process control textbooks. - Journal of the Operational Research Society
The quality revolution. Fundamentals of quality improvement. Fundamentals of process improvement. Project management approach to quality and process improvement. Process management and control. Statistical tools for quality improvement. Additional statistical techniques. Appendix. Bibliography. Index.