"Phil Harkins has it exactly right. To be a leader is to communicate powerfully--as he does in this thoughtful book." - Robert B. Reich, Professor of Social and Economic Policy Brandeis University.
Powerful Conversations breed a powerful organization. POWERFUL CONVERSATIONS is packed with goal-oriented strategies, tools, and real-life examples from great leaders. Use its deliberate, directed techniques to achieve exceptional levels of performance, create and maintain valuable relationships, and forward the goals of both yourself and your organization with every word you speak. Mastering the three stages of a Powerful Conversation--from shared feelings and beliefs, to an exchange of wants and needs, closing with action steps and mutual commitments--will help you exercise more control over your interactions, and greatly enhance both your leadership skills and your success.
Look inside to discover:
How to plan, conduct, and measure Powerful Conversations;
Using the Tower of Power as a tool in coaching;
The four Cs of Trust--clarity, caring, consistency, and commitment
Five strategies to satisfy--and keep--your best employees
Tools to turn the company grapevine from a poisonous plant into a pathway for learning
Determining your leadership competencies through the Leadership Assessment Instrument
Targeting Passionate Champions to drive an Agenda for Change.
Leaders across the country are praising POWERFUL CONVERSATIONS:
"Phil Harkins has it exactly right. To be a leader is to communicate powerfully--as he does in this thoughtful book." - Robert B. Reich, Professor of Social and Economic Policy, Brandeis University.
"Powerful Conversations have made a real difference in the effectiveness of the Operations Senior Leadership Team. We are delivering unprecedented results thanks to the clearer communication and improved working relationships." - Larry Gundrum, Senior Vice President, Kraft Foods.
"In my business, Powerful Conversations are leading to believability and a growing sense of achievability by our employees that they can drive a massive agenda for change." - Linda Coughlin, Managing Director, Scudder Kemper Investments, Inc.
"In a fast forward world, candor and clarity are prerequisites for success. POWERFUL CONVERSATIONS is a must read book for leading into the 21st century." - Steve Ozonian, Chairman and CEO, Prudential Real Estate and Relocations Solutions.
"A powerful guide, both savvy and wise, to emotional intelligence in action. Phil Harkins has given us an essential handbook for leaders at any level." - Daniel Goleman, Author, Working with Emotional Intelligence.
Harkins argues that powerful leaders are always clear about what they want and need and are able to convey this in their conversations. They also work hard at maintaining relationships and use deliberate techniques to create strong team momentum. This guide outlines the powerful conversation techniques that the author has been studying for many years and using with top executives from Fortune 500 companies. There are processes to follow to eliminate communication barriers to foster learning and growth, information on the five kinds and ten types of powerful conversations, how to avoid bad conversations that destroy relationships, when and where to have powerful conversations, and how to measure the effectiveness of this invaluable tool. There are examples from leaders and communicators such as Jack Welch, Howard Schultz and Oprah Winfrey. (Kirkus UK)
|The Discipline of Powerful Conversations|
|Powerful Conversations and High-Impact Leaders||p. 3|
|The Structure and Impact of Powerful Conversations||p. 19|
|The Types of Powerful Conversations||p. 43|
|The Swamp: Getting Into and Out of Bad Conversations||p. 59|
|Difficult Conversations||p. 73|
|Powerful Conversations in Practice|
|Powerful Conversations and Trust||p. 91|
|The Agenda for Change||p. 109|
|Passionate Champions||p. 123|
|Retaining Great People||p. 135|
|The Voice of Leadership||p. 149|
|Appendix: A Powerful Conversations Toolbox||p. 161|
|Planning, Conducting, and Measuring Powerful Conversations|
|The Tower of Power|
|The Leadership Assessment Instrument (LAI)|
|The Trust Tool|
|The Change Tool|
|The Retention Tool|
|Table of Contents provided by Syndetics. All Rights Reserved.|
Number Of Pages: 224
Published: 28th June 1999
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.5 x 16.0 x 1.8
Weight (kg): 0.49
Edition Number: 1