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Positive Coach Approach :  Call Center Coaching for High Performance - Sally Cordova

Positive Coach Approach

Call Center Coaching for High Performance

Paperback

Published: 2nd February 2007
Ships: 5 to 9 business days
5 to 9 business days
$35.91

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Published: 6th February 2007
Format: ePUB
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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

ISBN: 9781425978389
ISBN-10: 142597838X
Audience: General
Format: Paperback
Language: English
Number Of Pages: 160
Published: 2nd February 2007
Country of Publication: US
Dimensions (cm): 22.23 x 14.61  x 1.27
Weight (kg): 0.25