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Police as Problem Solvers : How Frontline Workers Can Promote Organizational and Community Change - Hans Toch

Police as Problem Solvers

How Frontline Workers Can Promote Organizational and Community Change

Hardcover Published: 1st November 2004
ISBN: 9781591471509
Number Of Pages: 353

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Faced with the problems associated with grinding poverty and a no-win drug war, police departments are adapting and changing. Foot patrol officers again walk the streets and talk to citizens, and neighborhood crime watches are valued as the eyes and ears of enforcers. Most seminal is the ""quiet revolution"" that has been called problem-oriented policing. This revolution makes police officers pioneering professionals who systematically study and address social problems in their localities. Cops become social scientists who work with other agents in the community to address root causes of crime. Police as Problem Solvers is a lively yet scholarly book written by two pioneers of the approach. The authors conducted the legendary first experiment in which police officers became researchers and ""agents of change."" Using verbatim transcripts of officers working through problems both in the community and among their own ranks, they recount highlights of the experiment and traces its impact. This revolution has implications not only for social policy and criminal justice but also for work reform because it expands the jobs of frontline workers (police officers), showing that authoritarian management is obsolete. This book is a gem that will be prized by social psychologists, criminologists, organizational consultants, and community activists.

Forewordp. vii
Prefacep. xiii
Acknowledgmentsp. xvii
The Idea of Problem-Oriented Policingp. 3
Policing in the United States Before the Advent of the Problem-Oriented Approachp. 29
Pioneering Effortsp. 47
Organizational Change Issuesp. 69
The Oakland Projectp. 91
Defining a Problem: First-Generation Change Agentsp. 103
Addressing the Problem: Inventing the Peer Review Panelp. 151
Documenting the Solutionp. 221
A Decentralized Problem-Oriented Activityp. 245
Top-Down Problem Solving: The Compstat Paradigmp. 257
Community Policing and Problem-Oriented Policingp. 269
Commitment and Community in Problem-Oriented Interventionsp. 293
Extending the Approach to Interagency Problem Solvingp. 317
Postscriptp. 329
Session Rating Formp. 333
Referencesp. 335
Indexp. 343
About the Authorsp. 353
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9781591471509
ISBN-10: 1591471508
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 353
Published: 1st November 2004
Publisher: American Psychological Association
Country of Publication: US
Dimensions (cm): 23.5 x 15.88  x 3.18
Weight (kg): 0.73
Edition Number: 2
Edition Type: Revised