Provides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management.
Contains a number of path-breaking studies in history pedagogy, including the first three published essays measuring quantitatively and qualitatively the successes and failures of "e-teaching" and distance learning.
Tertiary; University or College
Number Of Pages: 256
Published: 16th September 2010
Publisher: Taylor & Francis Ltd
Country of Publication: GB
Dimensions (cm): 22.9 x 15.2
Weight (kg): 0.45
Edition Number: 2
Edition Type: New edition