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Paperback
Published: 12th June 2000
ISBN: 9781576750919
Number Of Pages: 272
WE ARE ALL in the people business because we deal with other people all the time. But do you sometimes reach out to others only to find your efforts misunderstood or rejected? Do you wish your relationships with people close to you were more harmonious and fulfilling? PeopleSmart is a practical guide for anyone who asks these questions, which means most of us at some time or other. It reveals a powerful plan for making your relationships more productive and rewarding-whether they are with a supervisor and coworkers or a spouse, relatives, and friends-by developing your interpersonal intelligence.
"Mel Silberman is the Leonardo da Vinci of experiential learning--a scholar, inventor, engineer, and artist--and PeopleSmart is a masterpiece. Silberman, along with colleague Freda Hansburg, has crafted the most skillfully organized, user-friendly, and personally useful handbook of interpersonal lessons and individual development activities currently available in the marketplace." --Jim Kouzes, coauthor of The Leadership Challenge and Encouraging the Heart, Chairman Emeritus, tompeters!company "PeopleSmart is an elegantly simple fieldbook, jampacked with everything you need for great relationships. Make it a must-read for all your relations--associates, friends, spouse-- and reap the rewards of harmony, understanding and productivity." --Chip R. Bell, coauthor of Dance Lessons: Six Steps to Great Partnerships in Business and Life "PeopleSmart offers insight and assistance for today's biggest workplace challenges--getting things done through others." --Ron Zemke, coauthor of Generations at Work "PeopleSmart is at once inspirational and practical. If you want to be interpersonally effective, this book will show you the way." --Glenn Parker, author of Team Players and Teamwork "I found PeopleSmart to be concise and easy to understand. I believe it will be quite a useful learning tool for operational managers." --Hiromasa Yokoi, Vice Chairman, CEO and President, Berlitz International, Inc. "PeopleSmart gives us eight critical skills to achieve interpersonal success in all aspects of life. It's easy to read, practical, and very useful." --Lenny T. Ralphs, Director of Strategic Management, Franklin Covey "PeopleSmart should be required reading for all corporate executives. Mastering even one chapter could transform a career." --John H. Reynolds, President, BMF Reynolds, Consultants in Executive Recruiting.
| Preface | p. vii |
| What Does It Mean To Be People Smart? | p. 1 |
| Becoming People Smart | p. 8 |
| How People Smart Are You? | p. 12 |
| Understanding People | p. 19 |
| Expressing Yourself Clearly | p. 51 |
| Asserting Your Needs | p. 71 |
| Exchanging Feedback | p. 95 |
| Influencing Others | p. 119 |
| Resolving Conflict | p. 143 |
| Being a Team Player | p. 175 |
| Shifting Gears | p. 201 |
| Putting It All Together | p. 225 |
| References | p. 239 |
| Index | p. 241 |
| About the Authors | p. 251 |
| PeopleSmart Seminars | p. 252 |
| Table of Contents provided by Syndetics. All Rights Reserved. |
ISBN: 9781576750919
ISBN-10: 1576750914
Series: Agency/Distributed
Audience:
General
Format:
Paperback
Language:
English
Number Of Pages: 272
Published: 12th June 2000
Publisher: BERRETT-KOEHLER
Country of Publication: US
Dimensions (cm): 22.86 x 15.88
x 1.91
Weight (kg): 0.36
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