Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.
Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.
PART I: PERSONAL EFFECTIVENESS 1. Self-Awareness 2. Time Management 3. Stress Management 4. Information Management 5. Assertiveness 6. Beating The Bully 7. Using Supervision 8. Being Creative 9. Continuous Professional Development 10. Being Realistic And Resilient PART II: INTERACTION SKILLS 11. Valuing Diversity 12. Verbal Communication 13. Nonverbal Communication 14. Written Communication 15. Interviewing 16. Influencing Skills 17. Leadership 18. Handling Feelings 19. Managing Conflict 20. Multidisciplinary Working PART III: INTERVENTION SKILLS 21. Anti-Discriminatory Practice 22. Being Systematic 23. Assessment 24. Planning 25. Decision Making 26. Managing Risk 27. Review And Evaluation 28. Ending 29. Responding To Trauma: Promoting Healing And Recovery 30. Reflective Practice