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Out of the Crisis : Out of the Crisis - W. Edwards Deming

Out of the Crisis

Out of the Crisis


Published: 31st July 2000
For Ages: 18+ years old
Ships: 7 to 10 business days
7 to 10 business days
RRP $79.00

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""Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."" According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In "Out of the Crisis," originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them. "previously published by MIT-CAES"

About the Authorp. vii
Prefacep. ix
Acknowledgmentsp. xiii
Chain Reaction: Quality, Productivity, Lower Costs, Capture the Marketp. 1
Principles for Transformation of Western Managementp. 18
Diseases and Obstaclesp. 97
When? How Long?p. 149
Questions to Help Managersp. 156
Quality and the Consumerp. 167
Quality and Production in Service Organizationsp. 183
Some New Principles of Training and Leadershipp. 248
Operational Definitions, Conformance, Performancep. 276
Standards and Regulationsp. 297
Common Causes and Special Causes of Improvement. Stable System.p. 309
More Examples of Improvement Downstreamp. 371
Some Disappointments in Great Ideasp. 388
Two Reports to Managementp. 397
Plan for a Minimum Average Total Cost for Test of Incoming Materials and Final Productp. 407
Organization for Improvement of Quality and Productivityp. 465
Some Illustrations for Improvement of Livingp. 475
Appendix: Transformation in Japanp. 486
Indexp. 493
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780262541152
ISBN-10: 0262541157
Series: Out of the Crisis
Audience: Tertiary; University or College
For Ages: 18+ years old
Format: Paperback
Language: English
Number Of Pages: 524
Published: 31st July 2000
Publisher: MIT Press Ltd
Country of Publication: US
Dimensions (cm): 13.7 x 21.5  x 3.3
Weight (kg): 0.72
Edition Number: 2