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Operations Management : An Integrated Approach - Danny Samson

Operations Management

An Integrated Approach


Published: 28th May 2008
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Published: 28th May 2008
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Operations Management: An Integrated Approach provides a state-of-the-art account of the systems, processes, people and technology that determine an organisation"s strategy and success. With contributions from leading experts internationally, the text takes a comprehensive, comparative, and best-practice approach and applies this specifically to the Asia-Pacific region. Rigorous in scholarship yet eminently accessible in style, Operations Management is replete with pedagogical features - figures and tables, discussion exercises, "Learnings from the Internet", and a diversity of long and short case studies from around the world. Students are taken on a seamless journey from the fundamentals of operations management, through to the multiple approaches, the various innovations, challenges and risks, and ultimately to models of sustainability and evaluative tools and techniques. The text effectively prepares future managers across every sector of the economy - whether in services, manufacturing, profit or non-profit environments - to lead, organise, plan and control a set of resources, in pursuit of identified goals. The book will be supported by an extensive companion website featuring PowerPoint slides for each chapter, sample answers, teaching notes and figures/images for presentations.

About the Author

Danny Samson is a Professor of Management at the University of Melbourne. Prakash Singh is a Senior Lecturer of Management at the University of Melbourne.

Operations within Organisations - Building Blocks
What is operations management and why is it important?
Operating system models
Key decisions in OM
Planning and controlling the use of operating assets and resources
Approaches to Understanding OM
Strategic approach to operations management
Processes and systems in operations management
Supply chain or network approach to operations management
Moving Forward with OM - Creating Competitive Advantage
Innovation, technology and knowledge management
Quality management in operations
Operations excellence
Challenges and Opportunities in Operations
Managing risk in operations
Sustainability in operations management
Operations management in different settings
Case Studies
Innovation in the biotechnology sector: the case of IDT Australia
New Zealand King Salmon:value-chain innovation
Pilila Clothing Company goes lean
From Singapore to the world: port management in Singapore
Striving for operations excellence within Queensland Rail Supply Division
Should I stay or should I go? Shiraishi Garments Company
Towards a green supply chain: Toyota Australia
Process analyses and improvement at Bartter Enterprises
Operations challenges at Firth Industries Limited,Wellington Division
Ford Motor Company: moving forward in Australia
Technology transfer at Hero Honda
Why is the patient resident time so long?: The case of St Martin's and Charity Private Hospital
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780521700771
ISBN-10: 0521700779
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 550
Published: 28th May 2008
Country of Publication: GB
Dimensions (cm): 24.13 x 17.15  x 3.18
Weight (kg): 1.01