Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based on actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws on these case studies to outline the main issues facing service providers: such as usability, metadata and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.
- Case studies show how - in practical terms - information science issues relate to users' behaviour
- Written by experts in the field, with each chapter drawing on both case studies and extensive experience in the field
- Can be used as a detailed reference or an overview
Introduction; Part 1 Case studies: The trade union researcher: Sandeep; The further education lecturer: Peter; The voluntary organisation: Wendy; The academic: Sandra; The media consultant: Jeremy; An international student: Olaf; The Cochrane Library: Jo and Ioannis; The legal viewpoint: Annabel; Educational usage of economics and management resources in France; Finding and managing information for the international community: Barbara; From practice to need ï¿½ some reflections. Part 2 The information issues: Effective online information services management; Selection; Marketing your service; Usability; Making your resource more accessible; Legal issues; Building user skills; Subject classification; Metadata; Technology. Part 3 The information issues: Social horizons; Technological horizons; From need to service: the changing role of the information professional.
Series: Chandos Information Professional
Number Of Pages: 268
Published: 14th June 2004
Publisher: Elsevier Science & Technology
Country of Publication: GB
Dimensions (cm): 23.39 x 15.6
Weight (kg): 0.38