MP Service Management with Service Model Software Access Card : 8th Edition - James A. Fitzsimmons

MP Service Management with Service Model Software Access Card

8th Edition

By: James A. Fitzsimmons, Mona J. Fitzsimmons

Book with Other Items | 22 January 2013 | Edition Number 8

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The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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