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Moments of Truth - Jan Carlzon

Paperback Published: 15th February 1989
ISBN: 9780060915803
Number Of Pages: 160

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The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

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Full of authentic leadership modelling and easy read +++++

5

A great read, useful for developing leadership insights and thinking patterns

Australia

true

Unlike facebook, THIS book is USEFUL!!!

4

I have to say this book has great insights about putting the customer first. I think it should be read by every CEO, COO, CFO, MD, and GM. Probably useful to CSOs and mushrooms, too. The only bad thing about this book is its smell. It smells like an old book.

Homebush, AU

true

Moments of Truth

4.5 2

100.0

"The best book on leadership by a CEO."--John Naisbitt, author of "Megatrends

ISBN: 9780060915803
ISBN-10: 0060915803
Audience: General
Format: Paperback
Language: English
Number Of Pages: 160
Published: 15th February 1989
Publisher: HarperCollins Publishers Inc
Country of Publication: US
Dimensions (cm): 22.5 x 15.2  x 0.9
Weight (kg): 0.13
Edition Type: New edition