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Minimum Risk Strategy for Acquiring Communications Equipment and Service : Telecommunications Library - Nathan J. Muller

Minimum Risk Strategy for Acquiring Communications Equipment and Service

Telecommunications Library

Hardcover

Published: 19th December 1989
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A technical tutorial and a systematic strategy for corporate managers responsible for approving, recommending, or specifying the purchase of an elaborate, expensive communications network system. Does not compare the merits of available products, but introduces an approach for evaluating their stren

Introductionp. xi
p. 1
Risk Avoidance: A Twelve-Point Overviewp. 3
Research and Developmentp. 7
Applications Engineeringp. 18
Quality Assurancep. 20
Repair and Returnp. 25
Customer Servicep. 25
Technical Documentationp. 27
Trainingp. 28
Line of Businessp. 29
Referencesp. 36
Escrow Protectionp. 37
Quality of Salespeoplep. 37
Human Resourcesp. 38
The Big Picturep. 41
p. 45
PBX, STS, And Centrexp. 47
PBXp. 47
Shared Tenant Services (STS)p. 63
Centrexp. 67
Private Network Systemsp. 73
Modemsp. 73
Multiplexersp. 94
Channel Service-Data Service Unitsp. 110
Circuit-Multiplication Devicesp. 118
Digital Cross-Connect Systemsp. 129
Network-Management Systemsp. 139
Dial-Backup Systemsp. 157
VSATp. 163
Office Automationp. 177
What Is Office Automation?p. 177
Determining Needsp. 178
Microcomputersp. 180
Hardware-Software Planningp. 188
Laptop Computersp. 190
Printer Technologyp. 196
Desktop Publishingp. 202
Storage Mediap. 208
Electronic Mailp. 215
The Future of Office Automationp. 218
Data Networksp. 221
Local-Area Networksp. 221
The Ins and Outs of LAN Cablingp. 238
Gateways, Bridges, Routersp. 244
CO-LANp. 255
Data Switchesp. 260
Computersp. 271
Workstationsp. 271
Supermicrosp. 281
Minis, Minisupercomputers, Mainframesp. 286
Telecom Information-Management Systemsp. 293
First, the Basics ...p. 293
The Mainframe Approachp. 296
License versus Service Bureaup. 297
Pollable SMDR Devicesp. 300
Choosing a Network Pollerp. 301
The Micro Solutionp. 302
Call Ratingp. 310
Network Optimizationp. 311
Assessing Vendor Reliabilityp. 313
Adding It Up ...p. 314
Isdn Products And Servicesp. 317
ISDN in Perspectivep. 317
Architectural Elementsp. 324
ISDN Implementationsp. 329
Planning Considerationsp. 331
ISDN Do's and Don'tsp. 337
What To Look For In Maintenance Servicesp. 341
Do-It-Yourself Maintenancep. 341
What Is Behind Vendor-Provided Services?p. 344
Third-Party Maintenance Servicesp. 348
Contractual Considerationsp. 351
How To Choose The Right Consultantp. 353
When Should You Use a Consultant?p. 354
Where to Find Consultantsp. 356
How to Evaluate Consultantsp. 358
How to Get the Most Out of Consultantsp. 360
How to Pay Consultantsp. 361
A Model for Interpersonal Communicationp. 362
Mail-Order Buyingp. 371
The Problem with Mail Orderp. 372
Know Your Rightsp. 374
Mail-Order Buying Tipsp. 376
Product Evaluationp. 382
Check the Fine Printp. 384
p. 387
Structuring The Rfp For Risk Avoidancep. 389
General Informationp. 391
Contract Terms and Conditionsp. 396
Proposal Specificationsp. 409
Technical Requirementsp. 412
Appendicesp. 416
Some RFP Do's and Don'tsp. 416
Request for Informationp. 419
Conclusionp. 420
p. 421
Wrapping It Upp. 423
Some Parting Tips From the Prosp. 423
Protect Your Investmentp. 431
Protect Your Networkp. 432
Protect Your Credibilityp. 433
Glossaryp. 437
Bibliographyp. 445
Indexp. 447
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780890063040
ISBN-10: 0890063044
Series: Telecommunications Library
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 472
Published: 19th December 1989
Publisher: Artech House Publishers
Country of Publication: US
Dimensions (cm): 22.9 x 15.2  x 3.0
Weight (kg): 0.86