


Hardcover
Published: 19th December 1988
ISBN: 9780890062357
Number Of Pages: 164
Introduction | p. xviii |
Vision And Community | p. 2 |
Beliefs Create Reality | p. 3 |
The Importance of Vision | p. 4 |
Vision as an Ideal | p. 6 |
Requirements for an Effective Vision | p. 7 |
A Personal Challenge | p. 7 |
Where and When Do You Begin? | p. 9 |
Why Create a Vision? | p. 9 |
Examples of Powerful Visions | p. 11 |
Vision and Change | p. 13 |
Developing a Vision | p. 13 |
The Visioning Process--Yesterday, Today, and Tomorrow | p. 15 |
Visioning Guidelines | p. 19 |
Visioning in Brief | p. 20 |
The Importance of Leadership in the Visioning Process | p. 23 |
Chapter Appendix | p. 26 |
Character And Community | p. 37 |
Character and Humankind | p. 38 |
Character in the Workplace | p. 39 |
The Role of Values in Defining Character | p. 39 |
Values Clarification | p. 41 |
Application: Values Auction | p. 41 |
Most-Mentioned Values | p. 45 |
Values Compatability | p. 47 |
Application: Do We Think Alike? | p. 47 |
Traditional and Contemporary Definitions of Good | p. 53 |
Full-Swing Living--Strength of Character | p. 59 |
Application: If I Died Today ... | p. 62 |
Sustaining Community | p. 66 |
The Importance of Organizational Climate | p. 67 |
Application: Organizational Climate Questionnaire | p. 68 |
Patterns of Leadership | p. 71 |
Traditional Organizations | p. 74 |
Enlightened Organizations | p. 76 |
Organizational Excellence | p. 84 |
Application: Organizational Excellence Questionnaire | p. 85 |
Organizations in Progress | p. 91 |
Leadership Challenge | p. 93 |
Effective Human Relations | p. 97 |
People as Social Beings | p. 98 |
The Importance of Human Relationships | p. 99 |
Human Relations in the Workplace | p. 100 |
Trust and Respect in Human Relations | p. 101 |
Application: Styles of Human Relations | p. 101 |
Four Styles of Human Relations | p. 106 |
Picture Window Relationships | p. 108 |
Trust and Respect in the Workplace | p. 109 |
Successful Human Relationships | p. 111 |
Basic Beliefs about People | p. 113 |
Dealing with Difficult People | p. 117 |
The Role of Civility in Building Community | p. 119 |
Building Community--An Experiential Approach | p. 121 |
Application: The Dyadic Encounter | p. 121 |
The Miracle Of Dialogue | p. 127 |
The Importance of Communication | p. 128 |
Communication Is Understanding | p. 130 |
Power of the Spoken Word | p. 130 |
The Art of Listening | p. 141 |
Psychological Size and Two-Way Communication | p. 148 |
Interpersonal Styles | p. 155 |
Personality Plays a Part | p. 156 |
Application: Interpersonal Style Questionnaire | p. 157 |
Types of People and Types of Culture | p. 161 |
Understanding Others | p. 163 |
Dealing with Different Types of People | p. 168 |
Solving Personality Differences | p. 170 |
Organizational Styles | p. 171 |
Interpersonal Styles and Organizational Effectiveness | p. 172 |
Mixing Personalities to Strengthen Community | p. 173 |
Application: Interpersonal Style Assessment | p. 175 |
Interpersonal Styles and Leadership Effectiveness | p. 178 |
Understanding People | p. 180 |
Personal and Social Nature of Personality | p. 181 |
The Importance of Self-Concept | p. 182 |
Personality Structure and Dynamics | p. 183 |
Personality Defense Mechanisms | p. 187 |
Stages and Tasks of Personality Development | p. 191 |
What Is He? | p. 197 |
Culture and Values | p. 200 |
The Importance of Culture | p. 201 |
The Role of Values | p. 201 |
Values in American Culture | p. 202 |
Periods of Life and Value Formation | p. 205 |
Cultural Forces--Then and Now | p. 208 |
How Generations Differ | p. 214 |
Values and Community--Five Important Points | p. 220 |
Application: What Are Your Values--How Do You Communicate Them? | p. 222 |
Social Tolerance | p. 226 |
The Nature of Community | p. 227 |
How Social Attitudes Are Formed | p. 228 |
Why Tolerance Is Important | p. 232 |
Causes and Consequences of Prejudice | p. 233 |
The Solution | p. 240 |
Points to Remember | p. 244 |
The Open Community | p. 245 |
Valuing Diversity | p. 248 |
Diversity in the Workplace | p. 249 |
Managing Diversity | p. 250 |
Diversity in the Corporation | p. 253 |
Benefits of Diversity | p. 255 |
Strategies, Techniques, and Tools to Change | p. 255 |
Leadership and Personal Example | p. 258 |
Gender Diversity in the Workplace | p. 259 |
Application: Attitudes Toward Women Working | p. 260 |
Improving Communication Across Genders | p. 265 |
Women in Leadership Positions | p. 270 |
Managing Mixed Groups | p. 272 |
Application: Tolerance Scale | p. 272 |
Group Dynamics | p. 281 |
Sociology of Groups | p. 282 |
The Importance of Community | p. 283 |
The Value of Work Groups | p. 284 |
High Performance Groups | p. 285 |
Application: Characteristics of an Effective Group | p. 286 |
Positive versus Negative Group Member Roles | p. 291 |
The Changing Nature of Organizations | p. 294 |
The Impact of Organizational Change on Individuals | p. 295 |
Building Community as a Survival Skill | p. 296 |
Stages in the Life of a Group | p. 298 |
Avoiding Groupthink | p. 302 |
Group Effectiveness: How Ordinary People Do Extraordinary Things | p. 305 |
Team Building--Tapping the Constructive Power of the Group | p. 311 |
Application: Team Excellence | p. 313 |
Deciding When to Use a Team Approach | p. 315 |
Designing Teams for Success | p. 315 |
Application: Problem-Solving Styles--Darwin, Einstein, Socrates, and Ford--Which Are You? | p. 316 |
Communication at Work | p. 328 |
The Importance of Communication in the Workplace | p. 329 |
Causes and Consequences of Communication Problems | p. 329 |
Managing Conflict | p. 333 |
Where People Want to Get Information | p. 334 |
Meetings: Achieving High-Touch Communication in a High-Tech World | p. 336 |
Effective Meeting Management | p. 338 |
Generating Ideas and Improving Communication through Brainstorming | p. 339 |
What To Do When People Complain | p. 341 |
Case Studies in Effective Communication | p. 342 |
Application: Effective Communication--What Do You Recommend? | p. 344 |
The Quality Movement | p. 347 |
Quality as a Virtue | p. 348 |
W. Edwards Deming | p. 349 |
Who Benefits from Empowerment? | p. 351 |
Is Empowerment Needed? | p. 352 |
Empowerment Facilitates Change | p. 353 |
Participative Leadership Primer | p. 354 |
Philosophical Roots of the Quality Movement | p. 357 |
Improving Performance through Quality Initiatives | p. 361 |
What is Quality? | p. 361 |
Implementing a Quality Program | p. 363 |
Benchmarking as a Quality Tool | p. 365 |
Quality Movement Success Story | p. 365 |
The Quality Imperative | p. 369 |
Conclusion: The Road Ahead | p. 373 |
Appendix | p. 376 |
Glossary | p. 380 |
Index | p. 383 |
Table of Contents provided by Syndetics. All Rights Reserved. |
ISBN: 9780890062357
ISBN-10: 0890062358
Series: Microwave Library
Audience:
Professional
Format:
Hardcover
Language:
English
Number Of Pages: 164
Published: 19th December 1988
Publisher: Artech House Publishers
Country of Publication: US
Dimensions (cm): 22.9 x 15.2
x 1.2
Weight (kg): 0.41