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Medical Office Management : An Applied Approach - Ziesemer

Medical Office Management

An Applied Approach

By: Ziesemer

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From A to Ziesemer, Medical Office Management and Technology is the text to help student's navigate through their medical office management courses, whether as part of a health information technology, medical administration, or any other allied health program. This text starts at the beginning, with an introduction to new students not familiar with this topic, and works thorugh even the most advanced topics in medical office management. With a special focus on leadership, and a logical progression through the topics, this has the makings of a faculty member's most trusted resource for this course.

Table of Contents Chapter 1 The Basics of Today's Medical OfficesOverviewGoals of a Medical PracticeThe Flow of Work in a Modern Medical OfficeThe Most Common Positions on the Medical Office TeamThe Relationship Between Physicians and the Office AdministratorExternal Forces Influencing the Practice Workbook Chapter 2 The Application of Classic Management Principles in a Modern Medical OfficeOverviewThe Planning Function of ManagementUtilizing a Balanced Score Card for Strategic PlanningThe Organizing Function of ManagementThe Leading or Coaching Function of ManagementThe Controlling Function of ManagementThe Budget, Both a Controlling and a Planning ToolWorkbook Chapter 3 Leading the Medical Office Team OverviewThe Game PlanRecruiting and Hiring the Right PlayersNew Team Member Orientation and HandbookTraining, Retaining and Motivating a Team of ChampionsCoaching, Corrective Action, and Discipline Workbook Chapter 4 Managing the Team PlayersOverviewEmployment LawsThe Occupational Safety and Health Act (OSHA)Performance AppraisalsCompensation, Benefits and Payroll Workbook Chapter 5 Managing Third Party PayersOverviewBasic Concepts and Terminology Regarding Third Party PayersMedicare and MedicaidCommercial Health InsuranceManaged CareHealth Reform Workbook Chapter 6 Managing the Revenue Cycle and the Financial Health of the Practice OverviewStep 1: Patient Registration, Patient Check-in, Clinical Encounter and Check-outStep 2: Correct Coding and BillingStep 3: Claims Generation and TransmittalClaims ClearinghousesStep 4: Processing Payments and Coordination of BenefitsStep 5: Preparation and Transmittal of Patient StatementsStep 6: Collections and Finalizing PaymentsDenial Management, Appeals, Refunds and ERISAManaging Additional Financial Aspects of the Practice Workbook Chapter 7 Managing Quality and Performance Improvement OverviewTotal Quality Management and Performance ImprovementPerformance Assessment and Improvement Methods and ToolsAssessment and Improvement of Clinical Performance and Patient SafetyThe Physician Quality Reporting Initiative (PQRI) and Pay for Performance (P4P)Assessment and Improvement of Non-Clinical PerformanceUtilization Management from a Quality PerspectiveRisk Management from a Quality Perspective Workbook Chapter 8 Customer Service, Patient Loyalty and MarketingOverviewFirst Impressions - Telephone Etiquette and ProceduresFace-to-Face With the PatientThe Waiting GamePatient Education and Follow-UpOther Customers - Internal and ExternalMeasuring Patient LoyaltyMarketing and Growing the Practice Workbook Chapter 9 Managing the Legal Aspects of Health Information OverviewCompliance with HIPAACompliance with Fraud and Abuse RegulationsThe Red Flag RuleThe Legally Sound Medical Record Workbook Chapter 10 Managing Health Information Technology OverviewElectronic Health RecordsIntegrated Practice Management SystemsInteroperability: Health Information Organizations and the Nationwide Health Information Network Secure MessagingPatient Portals Workbook Chapter 11 Managing Non-Routine Physician Tasks, Interacting with other Health Facilities, and Tracking Emerging TrendsOverviewPhysician CredentialingCMS Provider Enrollment, Chain and Ownership System (PECOS)Physician Schedules and EventsImplementing HIPAA Transaction Updates (5010) and ICD-10 Workbook Appendix: Forms Commonly Used by Medical Office Managers Glossary

ISBN: 9781608317424
ISBN-10: 1608317420
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 1
Published: 25th December 2012
Country of Publication: US
Dimensions (cm): 27.6 x 21.3  x 2.54
Weight (kg): 0.79
Edition Number: 1