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Measuring Business Excellence : Routledge Advances in Management and Business Studies - Gopal K. Kanji

Measuring Business Excellence

Routledge Advances in Management and Business Studies

Hardcover Published: 20th December 2001
ISBN: 9780415258227
Number Of Pages: 256

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Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction ofg customers, employers and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organizational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book will be essential reading for both academics and professionals working in quality management.

'This book is compulsory reading for those who would otherwise dismiss Business Excellence' as another management gimmick.' - Total Quality Management, Kostas N. Dervitsiotis

Prefacep. xiv
Acknowledgementsp. xvi
Review of Business Excellencep. 1
Forces of Excellence in Kanji's Business Excellence Modelp. 40
Understanding and Pitfalls of Business Excellencep. 55
Leadership is Primep. 92
Measuring Business Excellencep. 120
Kanji's Business Scorecardp. 153
Excellence in Business Excellence Modelsp. 179
Kanji's Business Excellence Model for a European Organizationp. 190
Appendixp. 209
p. 215
p. 217
p. 219
p. 220
p. 224
Referencesp. 228
Indexp. 237
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780415258227
ISBN-10: 0415258227
Series: Routledge Advances in Management and Business Studies
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 256
Published: 20th December 2001
Country of Publication: GB
Dimensions (cm): 22.61 x 17.32  x 1.96
Weight (kg): 0.51
Edition Number: 1