Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction ofg customers, employers and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organizational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book will be essential reading for both academics and professionals working in quality management.
'This book is compulsory reading for those who would otherwise dismiss Business Excellence' as another management gimmick.' - Total Quality Management, Kostas N. Dervitsiotis
|Review of Business Excellence||p. 1|
|Forces of Excellence in Kanji's Business Excellence Model||p. 40|
|Understanding and Pitfalls of Business Excellence||p. 55|
|Leadership is Prime||p. 92|
|Measuring Business Excellence||p. 120|
|Kanji's Business Scorecard||p. 153|
|Excellence in Business Excellence Models||p. 179|
|Kanji's Business Excellence Model for a European Organization||p. 190|
|Table of Contents provided by Publisher. All Rights Reserved.|
Series: Routledge Advances in Management and Business Studies
Audience: Tertiary; University or College
Number Of Pages: 256
Published: 20th December 2001
Publisher: Taylor & Francis Ltd
Country of Publication: GB
Dimensions (cm): 23.5 x 15.9 x 1.7
Weight (kg): 0.57
Edition Number: 1