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McGraw-Hill 36-Hour Course Organizational Development : Organizational Development - Stephen Balzac

McGraw-Hill 36-Hour Course Organizational Development

Organizational Development

Paperback Published: 11th October 2010
ISBN: 9780071743822
Number Of Pages: 240

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A complete course in organizational development--"without the tuition "

"The McGraw-Hill 36-Hour Course in Organizational Development" has everything you need to make your company or organization as efficient as it can be. This easy, self-paced "course" demystifies the concepts and skills you need to master your job It includes: Expert guidance on organizational development Chapter-ending self-tests Final exams that reinforce what you learned

Partial Table of Contents Culture: Not Just for Yogurt Anymore The Science, and Art, of Goal Setting to Define the Business Making People Care Before you Start: The High Performance Cycle (HPC) of Business Building the Foundation: Who, and How, Do You Hire? The Motivation Trap Post-Heroic Teams The Role of Emotions in Leadership The Gentle Art of Management Jujitsu: Negotiation, Problem Solving, and Decision-Making Techniques Mistakes: The Foundation of Innovation Putting it all together: Scheduling Success

Introductionp. ix
Creating the Culturep. 1
What Is Culture?p. 1
How Is Culture Created?p. 3
How Is Culture Transmitted?p. 5
What Are the Advantages and Disadvantages of Culture?p. 6
What Makes a Successful Culture?p. 7
Where Is Culture?p. 8
How Can Culture Be Changed?p. 10
Putting Culture in Perspectivep. 16
Review Quizp. 16
The Science and Art of Goal-Setting to Define the Businessp. 19
Why Set Goals?p. 19
What Is a Goal?p. 20
Strategies for Goal-Settingp. 24
How Do You Make Goals Matter to You?p. 27
SMART Goalsp. 28
How Do You Maintain Momentum?p. 29
What About Setting Group Goals?p. 30
How Do Goals Define the Company?p. 31
The High-Performance Cyclep. 32
Goals and Flowp. 33
A Final Word on Goal-Settingp. 34
Review Quizp. 34
Making People Care-Before You Startp. 37
Create Excitement if You Want Enthusiasmp. 38
Can You Say What You See?p. 39
What Is a Vision?p. 41
How Do the Vision and the Goals Interact?p. 43
Crafting Your Visionp. 43
Communicating Your Visionp. 47
Vision and Flowp. 48
Review Quizp. 49
Building the Foundation: Whom, and How, Do You Hire?p. 51
Calling Dr. Staff!p. 52
How Do You Know What to Look For?p. 53
Becoming a Talent Magnetp. 55
The Godot Effectp. 56
How Does the Hiring Process Shape Your Culture?p. 57
What Are You Really Offering?p. 59
How Do You Select Candidates?p. 59
How Do I Convince the Candidate to Take the Job?p. 64
What if I Hire the Wrong People?p. 66
Review Quizp. 67
The Motivation Trapp. 69
Why Are They So Unmotivated?p. 69
Push, Pull, or Get Out of the Wayp. 70
What Are the Preconditions of Motivation?p. 70
What Is the Motivation Trap?p. 71
Rewards and Feedbackp. 73
Routine Matters!p. 77
It's a Marathon!p. 79
Don't Be Cheapp. 82
What About Volunteer Organizations?p. 83
Motivation and Flowp. 84
Review Quizp. 84
Post-Heroic Teamsp. 87
The Missing "I"p. 88
Why Teams Failp. 89
What Is the Life Cycle of a Team?p. 90
How Do I Build My Team?p. 100
Review Quizp. 102
The Role of Emotions in Leadershipp. 103
What Is Leadership?p. 103
"Never Tell Anyone to Do What You Can't Do..."p. 104
We're All Leaders!p. 105
Power and Leadershipp. 106
Understanding Key Emotions in Leadshipp. 110
What Are Avoidance Behaviors?p. 115
Strategies for Building Teamsp. 117
What if You're Taking Over an Existing Team?p. 120
Review Quizp. 120
Management Jujitsu: Negotiation, Problem-Solving, and Decision-Making Techniquesp. 123
The Art of Nonresistancep. 124
Why Do You Want What You Want?p. 125
Surgery Is a Form of Medicinep. 127
Do I See What You See?p. 129
Reframe or Redirect Challengesp. 131
The Path of Least Resistancep. 132
Use Their Imaginationsp. 133
Feedback and Reviewsp. 134
Review Quizp. 139
Managing Changep. 141
A Paradigm Is Not Twenty Centsp. 141
How Do I Build Momentum for Change?p. 144
How Do I Make Change Easy?p. 149
What About Feedback?p. 153
The Secret to Successful Changep. 154
Review Quizp. 155
Problem Solvingp. 157
What Is the Problem with Problems?p. 157
Make a Decision!p. 162
What About the People Involved?p. 168
What About Ethics?p. 171
Review Quizp. 173
Mistakes: The Foundation of Innovationp. 175
What Is the Goal of My Business?p. 175
Make More Mistakesp. 176
What Is the Connection Between Organizational Culture and Innovation?p. 178
What Are the Traps That Organizations Fall Into?p. 181
The Art of Not Making a Lightbulbp. 185
It's a Process!p. 189
Review Quizp. 190
Putting It All Together: Scheduling Successp. 191
The Illusion of Timep. 191
The Performance Curvep. 193
You Only Live Twicep. 197
Making the Most of Meetingsp. 198
Scheduling Successp. 201
Developing Your Organizationp. 207
Review Quizp. 208
Bibliographyp. 211
Indexp. 215
Instructions for Accessing Online Final Exam and Chapter Quiz Answersp. 225
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780071743822
ISBN-10: 0071743820
Series: McGraw-Hill 36-Hour Courses
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 240
Published: 11th October 2010
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 22.7 x 15.3  x 1.3
Weight (kg): 0.33
Edition Number: 1