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McGraw-Hill 36-Hour Course Operations Management : Operations Management - Linda Brennan

McGraw-Hill 36-Hour Course Operations Management

Operations Management

Paperback Published: 26th August 2010
ISBN: 9780071743839
Number Of Pages: 256

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A complete course in operations management--"without the tuition "

"The McGraw-Hill 36-Hour Course in Operations Management" has everything you need to make your company's processes efficient as they can be. This easy, self-paced "course" demystifies the concepts and skills you need to master your job It includes: Expert guidance on operations management Chapter-ending self-tests Final exams that reinforce what you learned

Partial Table of Contents Results over Routine (Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage) Practical Approach (Systems Thinking, Business Research Framework, Technique: Evaluating Transformation Systems) Organizational Performance (The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality) Technology across the Value Chain (Product, Process and Information Technologies, Organizational Learning and Knowledge Management, Technique: Applying Maturity Models) Process Control (To Change or Not to Change: Common vs. Assignable Causes, Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts) Project Definition (Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)

Prefacep. xi
Acknowledgmentsp. xiii
Managing for Resultsp. 1
Operations as a Transformation Functionp. 2
Operations as a Competitive Advantagep. 4
Technique: Identifying Sources of Competitive Advantagep. 7
Summaryp. 10
A Practical Approach to Operationsp. 13
Systems Thinkingp. 14
Business Research Frameworkp. 17
Technique: Environmental Analysisp. 23
Summaryp. 24
Desired Resultsp. 27
Measurement Theoryp. 28
Operational Decision Makingp. 30
Technique: The Balanced Scorecardp. 32
Summaryp. 35
Organizational Performancep. 39
Product and Service Design and Developmentp. 40
Categories of Servicesp. 48
Technique: Quality Function Deploymentp. 50
Summaryp. 53
Quality Across the Organizationp. 57
Definitions of Qualityp. 58
The Quality Movement in Businessesp. 59
Six Sigmap. 63
Lean Productionp. 66
Technique: Quality Management Toolsp. 70
Summaryp. 74
Technology Across the Value Chainp. 79
Roles of Technologyp. 80
Technology Impactp. 83
Applications of Technology Across and Beyond the Organizationp. 85
Technique: Capability Maturity Modelsp. 92
Summaryp. 95
Process Effectivenessp. 99
Value Chain Perspective of Processesp. 100
Process Designp. 101
Ongoing Process Managementp. 107
Technique: Flowchartingp. 111
Summaryp. 116
Process Qualityp. 119
Theoretical Foundationp. 120
Control Chartsp. 124
Process Capabilityp. 132
Technique: Creating and Interpreting Control Chartsp. 134
Summaryp. 139
Project Definition for Resultsp. 143
The Project Management Body of Knowledgep. 144
Project Management Foundationsp. 147
Project Success Factorsp. 148
Project Definitionp. 149
Technique: Developing a Statement of Workp. 151
Summaryp. 159
Project Planningp. 163
Work Breakdown Structurep. 164
Project Schedulingp. 166
Technique: Critical Path Methodp. 174
Summaryp. 179
Project Controlp. 183
Project Controlp. 184
Project Closingsp. 191
Effective Project Teamsp. 195
Technique: Conducting Effective Meetingsp. 195
Summaryp. 200
Individual Effectivenessp. 205
You as an Operational Systemp. 206
Individual Performancep. 208
Your Individualized Scorecardp. 214
Summaryp. 216
Notesp. 219
Indexp. 231
Instructions for Accessing Online Final Exam and Chapter Quiz Answersp. 239
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780071743839
ISBN-10: 0071743839
Series: McGraw-Hill 36-Hour Courses
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 256
Published: 26th August 2010
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.0 x 15.0  x 1.0
Weight (kg): 0.35
Edition Number: 1