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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction - Madeline Bodin

Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Paperback

Published: 1st December 1998
Ships: 7 to 10 business days
7 to 10 business days
RRP $92.99
$75.95
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OFF

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

For call center managers who want to make their customers happy and their company successful, this book shows how to leverage call center technology. It's packed with innovative solutions from a variety of industries, and provides practical applications for cutting-edge technologies.

ISBN: 9781578200269
ISBN-10: 1578200261
Audience: General
Format: Paperback
Language: English
Number Of Pages: 137
Published: 1st December 1998
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.5 x 15.24  x 0.64
Weight (kg): 0.23
Edition Number: 1