Introduction xv
Chapter 1 Getting to Know Microsoft Teams 1
Overview of Microsoft Teams 1
Key Benefits of Microsoft Teams 2
Teams for Work 3
Teams for Home 10
Teams for Education 11
Microsoft Teams Collaboration and Acknowledgment 17
Environmental Readiness and User Adoption 18
Teams Adoption 18
Teams Architecture 21
Teams and Microsoft 365 21
The Bottom Line 22
Chapter 2 Teams, Channels, Chats, and Apps 25
Overview of Teams, Channels, Chats, and Apps 25
Teams and Channels 25
Chats 33
Teams Apps 37
Best Practices 40
Team Membership and Roles 41
Creating and Managing Teams 42
Org-wide
Teams 43
Team Settings 45
Best Practices 56
Working with Channels 59
Creating Channels 59
Channel Moderation 59
Sending Messages in a Channel 60
Sending Announcements in a Channel 60
Cross-Post a Channel Conversation 63
Best Practices 63
Teams Templates 66
User Presence in Microsoft Teams 70
Status Duration Setting 70
The Bottom Line 72
Chapter 3 Meetings and Conferencing 73
Overview of Meetings and Conferencing 73
Meetings and Conferencing Prerequisites 74
Meetings in Teams 74
Private Meetings vs. Channel Meetings 74
Scheduling a Meeting 78
Joining a Meeting 83
Using Video in Microsoft Teams 87
Recording a Meeting 91
Meeting Notes 93
Meeting Etiquette and Tips 94
Calls in Teams 95
Turn a Chat into a Call 95
Adding Additional People to Call Started from Chat 96
See Your Call History 97
Recommendations and Tips 98
Live Events 98
Event Group Roles 98
Live Event Permissions 100
Scheduling 101
Production 101
Streaming Platform 102
Enterprise Content Delivery Network 103
Attendee Experience 103
Live Event Usage Report 103
Webinars 103
Breakout Rooms 104
Audio Conferencing 105
What Is Audio Conferencing? 105
Conferencing Bridges and Phone Numbers 105
The Bottom Line 105
Chapter 4 Extending Teams with Apps 107
Teams App Platform 107
Core Workloads and Extensible Platform 107
Types of Apps in Microsoft Teams 108
Understanding Apps in Teams 109
Teams App Capabilities 109
Apps Scope 117
Personal Apps 117
Microsoft Apps 117
Third-Party
Apps 118
Extending with Custom Apps 121
Teams App Templates 121
Power Platform (Low/No Code) 133
Microsoft Teams App Development Platform 146
The Bottom Line 147
Chapter 5 Administering Teams 149
Teams Administrator Roles 149
Teams Admin Center 150
Teams Menu 150
Teams Policies 154
Update Policies 157
Teams Templates 157
Template Policies 159
Meetings Menu 160
Conference Bridges 161
Meeting Policies 161
Meeting Settings 166
Live Events 168
Messaging Policies Menu 169
Users Menu 171
Guest Access and External Access 171
Teams Settings 172
Teams Apps Menu 176
Manage Apps 176
Permission Policies 177
Setup Policies 180
Customize Store 181
Analytics & Reports Menu 187
The Bottom Line 188
Chapter 6 Security, Compliance, and Governance 191
Security 191
Identity Models and Authentication 191
Multi-Factor Authentication 192
Safe Links 192
Compliance and Governance 195
Information Retention 196
Information Barriers 197
Retention Policies 198
Retention Policies for Microsoft Teams 199
Communication Compliance 200
Communication Compliance in Microsoft Teams 201
Policy-Based Recording for Calls and Meetings 204
Sensitivity Labels 205
Data Loss Prevention 212
Privacy and Microsoft Teams 218
Data Location in Microsoft Teams 218
The Bottom Line 219
Appendix A Accessing Teams 221
Microsoft Teams App 221
Browser Client 221
Desktop Client 225
Mobile Client 230
Appendix B The Bottom Line 235
Chapter 1: Getting to Know Microsoft Teams 235
Chapter 2: Teams, Channels, Chats, and Apps 236
Chapter 3: Meetings and Conferencing 237
Chapter 4: Extending Teams with Apps 239
Chapter 5: Administering Teams 239
Chapter 6: Security, Compliance, and Governance 240
Index 241
