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Mastering Mentoring and Coaching with Emotional Intelligence : Increase Your Job EQ - Patrick E. Merlevede

Mastering Mentoring and Coaching with Emotional Intelligence

Increase Your Job EQ

Paperback Published: 25th July 2004
ISBN: 9781904424086
Number Of Pages: 224

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The material included in this book has been developed over many years of mentoring, coaching and training by the authors. Through feedback, they have identified the key components of both mentoring and coaching and the need to clarify the similarities and differences between these closely related disciplines. This book updates the areas of mentoring and coaching and integrates emotional intelligence and includes: Coaching and mentoring questionnaires to access skill levels Powerful techniques for short term and long term interventions Practical tips and exercises Strategies suitable for both mentor and coach

Acknowledgmentsp. v
Prefacep. vii
Introduction: What This Book is All Aboutp. ix
From caterpillar to butterflyp. ix
Who should read this bookp. xii
What is the book's subject?p. xii
Three developmental roles in businessp. xiv
The book's themesp. xv
Figuring out what you wantp. xv
Deciding what to dop. xvi
Making sure it happensp. xvi
The day afterp. xvi
How this book is organizedp. xvii
Starting from the Beginningp. 1
Mentoring--some backgroundp. 1
The Lessons of Athenep. 2
The mentoring attitudep. 4
The history of coachingp. 5
What can the sport coach teach us?p. 8
Organizing the Mentoring and Coaching Processesp. 11
The contract/agreementp. 11
Integrating coaching in the HR strategyp. 14
Seven steps to ensure an effective mentoring relationshipp. 15
Choosing a protegep. 16
Connectingp. 18
Outlining the relationshipp. 19
Getting to the bottom of itp. 19
Concrete actionsp. 20
Following upp. 21
Get out of the wayp. 22
Career accelerationp. 23
Checklist: recognizing a high-potential employeep. 23
Pitfalls of acceleration and their solutionsp. 26
Image of favoritismp. 26
Time to provep. 27
Setting up a formal mentorship program in your organizationp. 28
Making the case for mentoringp. 30
The push and the pull of mentoring and coachingp. 32
Taking Stock and Moving Aheadp. 37
Behavioral observation: what you are already good at?p. 37
Self-assessmentp. 37
Calculating your scorep. 38
Interpretation of your scorep. 40
Expectations and how to manage themp. 42
Confidence to act as ifp. 50
The presuppositions you want to havep. 51
Developing compelling intentions: the itinerary of changep. 58
Short-Term Mentoring Skillsp. 65
Listening and reflecting skills: how to make the most of what your protege tells youp. 65
Communication skills: dos and don'ts of feedback in the mentoring relationshipp. 67
Building rapportp. 68
Timingp. 68
Formp. 69
Flexibility of behaviorp. 69
DESC feedback formatp. 70
Self-evaluationp. 73
The "Johari Window"p. 73
Process: unstructured 360-degree feedbackp. 75
Perceptual positionsp. 76
From feedback to actionp. 80
Exploratory skills: asking the right questionsp. 82
Three rules for asking questionsp. 82
Dealing with emotionsp. 85
Systemic thinkingp. 89
Static and mechanical versus process and organicp. 91
Structuring an issuep. 92
SCORE!p. 92
Discovering patternsp. 94
People skills: generating enthusiasm and energyp. 97
Creating challengesp. 98
Adjusting the communication stylep. 100
Metaphorical communicationp. 102
Integrating your short-term skills: a coaching procedurep. 104
The coaching formp. 108
Long-Term Mentoring Skillsp. 111
A primer on values, work attitude, and motivationp. 111
Meta-programsp. 114
Values and culturep. 125
The integrity momentp. 128
Beliefsp. 131
Thought virusesp. 134
Along the career trackp. 136
The pastp. 136
The presentp. 138
The futurep. 139
Aligning the protege's missionp. 143
Linkages between behavior and company strategiesp. 148
The spiritual levelp. 150
The changing workplacep. 151
The balancing actp. 155
Balance in timep. 155
Balance across timep. 159
Dealing with our shadow sidep. 163
Flow statesp. 164
Rebalancingp. 165
Integration: Mentoring, a way of life?p. 169
Conclusion: Well-Groomed Butterfliesp. 171
Mentoring and Coaching Treasure Chestp. 173
Modeling projectp. 173
Conclusionsp. 178
Competence Versus Challengep. 179
How many options do you have?p. 179
What can you do to increase your slice of the jobs pie?p. 180
Framing skills: setting the scenep. 188
Framing the encounterp. 189
Preframingp. 190
Some operational framesp. 192
The meta-SWOT analysisp. 195
The meta-octant consequence-evaluation systemp. 203
The Coach and the Flyp. 209
The counsels of Athenep. 211
Annotated Bibliographyp. 217
Additional skillsp. 217
Business booksp. 218
Self-help booksp. 219
jobEQ.comp. 219
Bibliographyp. 221
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781904424086
ISBN-10: 1904424082
Audience: English as a Second Language (ESL)
Format: Paperback
Language: English
Number Of Pages: 224
Published: 25th July 2004
Publisher: Crown House Publishing
Country of Publication: GB
Dimensions (cm): 23.4 x 19.0  x 1.91
Weight (kg): 0.5