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Managing Uncertainty in Organizational Communication : Routledge Communication - Michael W. Kramer

Managing Uncertainty in Organizational Communication

Routledge Communication

Hardcover Published: 1st December 2003
ISBN: 9780805849202
Number Of Pages: 152

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In this book, Michael W. Kramer applies uncertainty reduction theory (URT)--a key theory in current communication scholarship--to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group/organizational) levels of analysis. Original studies based on the theory show that it provides a useful extension of URT, addressing some concerns raised by critics of that earlier model. Kramer illustrates that, as a model in progress, TMU will change as new research and insights build upon it.
"Managing Uncertainty in Organizational Communication" assists readers in understanding and researching uncertainty in communication, which encourages additional changes and improvements to the model. It is of primary interest to scholars, researchers, and practitioners in organizational, interpersonal, and group communication.

Preface
Introduction and Rationale
Uncertainty Reduction Theory in Interpersonal Contexts
Uncertainty in Group and Organizational Contexts
A Theory of Managing Uncertainty: A New Model
Cognitive and Behavioral Processes for Managing Uncertainty: A Qualitative Study of Car Salespeople
The Influence of Competing Motives on Managing Uncertainty: Responses to Organizational Scenarios
A Textual Analysis of Managing Uncertainty: A Reanalysis of the Lucille Burger Story
Implications and Conclusions
Appendix
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780805849202
ISBN-10: 0805849203
Series: Routledge Communication
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 152
Published: 1st December 2003
Country of Publication: US
Dimensions (cm): 23.47 x 15.85  x 1.88
Weight (kg): 0.38
Edition Number: 1

Earn 425 Qantas Points
on this Book