| Measuring efficiency in the hotel sector | p. 3 |
| Models of crisis management : an evaluation of their value for strategic planning in the international travel industry | p. 25 |
| Growth and profit-oriented entrepreneurship among family business owners in the tourism and hospitality industry | p. 41 |
| An agency theory perspective on the owner/manager relationship in tourism-based condominiums | p. 65 |
| Successful relationships between hotels and agencies | p. 77 |
| Chaos, crises and disasters : a strategic approach to crisis management in the tourism industry | p. 103 |
| Improving the accuracy of hotel reservations forecasting : curves similarity approach | p. 118 |
| No attraction in strategic thinking : perceptions on current and future skills needs for visitor attraction managers | p. 130 |
| Research through participant observation in tourism : a creative solution to the measurement of consumer satisfaction/dissatisfaction (CS/D) among tourists | p. 145 |
| Beyond "commonsense segmentation" : a systematics of segmentation approaches in tourism | p. 156 |
| Effects of ad photos portraying risky vacation situations on intention to visit a tourist destination : moderating effects of age, gender and nationality | p. 163 |
| The nature of independent travel | p. 189 |
| The relationship between brand equity and firms' performance in luxury hotels and chain restaurants | p. 200 |
| Tourist attractions and attracted tourists : how to satisfy today's "fickle" tourist clientele? | p. 212 |
| Cultural differences between Asian tourist markets and Australian hosts | p. 220 |
| Benefit segmentation of Japanese pleasure travelers to the USA and Canada : selecting target markets based on the profitability and risk of individual market segments | p. 241 |
| A general theory of tourism consumption systems : a conceptual framework and an empirical exploration | p. 253 |
| Effect of information technology on performance in upscale hotels | p. 269 |
| Factors affecting online hotel reservation intention between online and non-online customers | p. 283 |
| Information supply in tourism management by marketing decision support systems | p. 298 |
| Consumer evaluations of price discounts in foreign currencies | p. 315 |
| The influence of selected behavioral and economic variables on perceptions of admission price levels | p. 330 |
| Pricing policy in nature-based tourism | p. 339 |
| The perceived importance of price as one hotel selection dimension | p. 347 |
| Restaurant tipping and service quality : a tenuous relationship | p. 356 |
| Pricing practices in tourist attractions : an investigation into how pricing decisions are made in the UK | p. 363 |
| The economics of tipping : tips, profits and the market's demand-supply equilibrium | p. 371 |
| Explaining and predicting willingness to pay in tourism : a methodological framework and empirical illustration | p. 386 |
| Sustaining tourism employment | p. 397 |
| Mintzberg, managers and methodology : some observations from a study of hotel general managers | p. 413 |
| The impact of national culture on the transfer of "best practice operations management" in hotels in St. Lucia | p. 419 |
| An investigation of employees' job satisfaction : the case of hotels in Hong Kong | p. 434 |
| Pay determination : a socioeconomic framework | p. 443 |
| Managing gardens for visitors in Great Britain : a story of continuity and change | p. 465 |
| Managing heritage tourism | p. 482 |
| Satisfying the basics : reflections from a consumer perspective of attractions management at the Millennium Dome, London' | p. 509 |
| Souvenir buying intentions for self versus others | p. 519 |
| Museums : a supply-side perspective | p. 539 |
| Difference in shopping satisfaction levels : a study of tourists in Hong Kong | p. 558 |
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