Looking at the operations of an organization, Managing Operations examines the different types of organizations in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel, etc. within organizations. The specific functions of operations are covered in detail:work practicesplanningresourcinglegislationcustomer relations.Throughout the book the user is helped in relating knowledge to the MCI standards and their own work experience. The book outlines the relevant MCI standards at the beginning and end of each chapter and provides chapter summaries, on-going case studies and think points. A Tutor's Pack containing further cases, questions, overhead masters and lecture notes will be available free to adopters.
"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors." Donna Green, Manager, Rover Group.
List of Figures.
Setting Operations in Context.
The Operations Process.
Organizing and Implementation.
Communicating with the Customer.
Managing the Working Environment.