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Managing Interpersonal Conflict : Histories of Scandinavian Literature - William A. Donohue

Managing Interpersonal Conflict

Histories of Scandinavian Literature

Paperback Published: 1st August 1992
ISBN: 9780803933125
Number Of Pages: 171

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This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.

To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Understanding Conflict
Confronting Conflict
Face Saving
Structuring the Issues
Effective Negotiation
Negotiating in the Face of Power at Kind of Conflict Help is Available
Conflict Management Flowchart
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780803933125
ISBN-10: 0803933126
Series: Histories of Scandinavian Literature
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 171
Published: 1st August 1992
Country of Publication: US
Dimensions (cm): 22.4 x 16.05  x 1.32
Weight (kg): 0.3