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Managing Intercultural Conflict Effectively : Communicating Effectively in Multicultural Contexts - Stella Ting-Toomey

Managing Intercultural Conflict Effectively

Communicating Effectively in Multicultural Contexts

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Published: 1st September 2001
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In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.

"The authors of this book bring intercultural research and theory together and develop a practical framework for understanding intercultural conflict, leading to some very specific suggestions for how we can deal with it more effectively. Whereas most literature in this area focuses on a specific context, e.g. within the family, within business organizations, or within small groups, this book spans all these contexts. This book is written for people who are involved in intimate relationships, group-work, and manager- employee relationships -in other words, everyone can benefit." -- Dr. Allan E. Barsky * Interaction *

About the Authors
List of Figures & Tables
Preface
Intercultural Conflict
An Introduction
Practical Reasons
Culture: A Learned Meaning System
Intercultural Conflict: Basic Assumptions
Intercultural Conflict
A Culture-Based Situational Model
A Culture-Based Situational Conflict Model: Primary Orientation Factors
Situational and Relationship Boundary Features
Intercultural Conflict Communication: Process Factors
Intercultural Conflict Competence: Four Criteria
Conclusion
Intercultural-Intimate Conflict in Personal Relationships
Intercultural -Intimate Conflict: Primary Factors
Intercultural -Intimate Conflict: Situational Features
Intercultural -Intimate Conflict: Process Factors
Intercultural -Intimate Conflict: Outcome Dimensions
Intercultural -Intimate Conflict: Practical Guidelines
Intercultural Conflict in Diverse Work Groups
What is a Group?
Sources of Conflict in a Culturally Diverse Group
Culture-Based Situational Features: Influence of Group Inputs on Conflict Process
Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs
Intercultural Conflict in Diverse Work Groups: Practical Guidelines
Intercultural Conflict Between Managers and Employees in Organizations
Conflicts Between Managers and Employees
Primary Orientation Factors: A Model of Conflict Approaches
Conflicts in Multinational Organizations
Culturally Diverse Organizations in the United States
Intercultural Conflict Between Managers and Employees: Practical Guidelines
Managing Intercultural Conflict Competently
Knowledge Dimension
Mindfulness Dimension
Constructive Conflict Skills Dimension
Conclusions
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses
References
Index
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780803948433
ISBN-10: 0803948433
Series: Communicating Effectively in Multicultural Contexts
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 248
Published: 1st September 2001
Country of Publication: US
Dimensions (cm): 22.23 x 15.24  x 1.27
Weight (kg): 0.34
Edition Number: 2