Managing for Quality and Performance Excellence : 12th Edition - James R. Evans

Managing for Quality and Performance Excellence

12th Edition

By: James R. Evans

Paperback | 1 March 2024 | Edition Number 12

At a Glance

Paperback


$484.35

or 4 interest-free payments of $121.09 with

 or 
In Stock and Aims to ship in 1-2 business days
Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION , presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.

About the Authors

James R. Evans is professor emeritus of operations, business analytics and information systems in the Lindner College of Business at the University of Cincinnati, having retired after over 43 years on the faculty. He holds BSIE and MSIE degrees from Purdue University and a doctoral degree in industrial and systems engineering from Georgia Tech. He has been involved in numerous professional societies throughout his career and he served as president of the Decision Sciences Institute from 1997-1998. He also served 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and was active in the Partnership for Excellence, the Ohio-based Baldrige initiative.

He has been the editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers in major academic journals and more than 50 editions of 20 textbooks in diverse areas of business including quality management, Six Sigma, simulation and risk analysis and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and coauthor Dr. William Lindsay with the Philip B. Crosby Medal for writing The Management and Control of Quality, 5th Edition.

The Crosby medal was presented for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management. He also received the 2018 Lindner Research Excellence Award from the College of Business at the University of Cincinnati and the 2019 Baldrige Foundation Leadership Award for Excellence in Education.

More in Accounting, Business & Finance Higher Education Textbooks

Influence, New and Expanded : The Psychology of Persuasion - Robert B. Cialdini
How Brands Grow : What Marketers Don't Know - Byron Sharp

RRP $59.95

$39.75

34%
OFF
Thinking in Systems : A Primer - Donella Meadows

RRP $43.75

$32.90

25%
OFF
Essential Mathematics for Economic Analysis : 6th edition - Knut Sydsaeter
Business Law : 6th Edition - Nickolas James

RRP $169.95

$144.90

15%
OFF
Thinking, Fast and Slow - Daniel Kahneman

RRP $26.99

$20.25

25%
OFF
Getting To Yes : Negotiating An Agreement Without Giving In - Roger Fisher
Australian Taxation : 3rd Edition - John Bevacqua

RRP $131.95

$115.35

13%
OFF
A Guide to the Business Analysis Body of Knowledge - BABOK - Iiba
Company Accounting : 12th edition - Ken Leo

RRP $142.95

$123.95

13%
OFF
Communications Toolkit : 5th edition - Jane Grellier

RRP $84.95

$74.25

13%
OFF
Managing Organizational Change : 3rd Edition - Muayyad Jabri

RRP $120.00

$90.50

25%
OFF
Commercial Applications of Company Law 2022 : 23rd Edition - Pamela Hanrahan
Human Resource Management : 11th Edition - Raymond J. Stone

RRP $147.95

$127.90

14%
OFF