"Managing Conflict at Work "provides practical guidance on how to precent, contain and reolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channgel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces.
The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. It provides simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.
Further free resources to accompany this book, including podcasts by the authors, can be accessed at www.koganpage.com/ManagingConflictAtWork.
"This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." Professional Manager 20110301 "This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level." Chartered Management Institute 20110318 "It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers." Professional Manager 20110301
Chapter - 01: The nature of conflict; Chapter - 02: Deciphering conflict management; Chapter - 03: Options for resolving conflict; Chapter - 04: RESOLVE - The Janus perspective; Chapter - 05: Preventing conflict; Chapter - 06: Managing conflict from the front line; Chapter - 07: Escalated dispute resolution; Chapter - 08: The practice of dispute resolution: critical encounters; Chapter - 09: Strategic planning and conflict management; Chapter - 10: Implementing a conflict management strategy; Chapter - 11: Monitoring and evaluation