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Managing Change and Innovation in Public Service Organizations : Routledge Masters in Public Management - Kerry Brown

Managing Change and Innovation in Public Service Organizations

Routledge Masters in Public Management

Paperback

Published: 1st April 2005
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The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include:


  • the use of figures, tables and boxes to highlight ideas and concepts of central importance

  • a dedicated case study to serve as a focus for discussion and learning, and to marry theory with practice

  • clear learning objectives for each chapter with suggestions for further reading.
    Providing future and current public managers with the understanding and skills required to manage change and innovation, this groundbreaking text is essential reading for all those studying public management, public administration and public policy.

'This is a book that teachers of public management will find invaluable. Change and innovation have special characteristics in the public sector and this book recognizes that and the constraints and opportunities facing public managers. Written in a clear and accessible way, it is nevertheless comprehensive in its coverage of the English-language literature on both topics. This listing of learning objectives, key points, new terms and discussion points make it a useful tool for teachers and learners, whether advanced undergraduates, postgraduates or practitioners.' - Norman Flynn, University of London, UK

List of figures, tables and boxesp. ix
Acknowledgementsp. xi
Abbreviationsp. xii
Introduction
Change and innovation in public service organizations: planned and emergent phenomenap. 3
The volatile environment of public service organizationsp. 11
Assessing the need for change and innovationp. 24
Managing Change in Public Service Organizations
The processes of change in public services and public service organizationsp. 49
Organizational culture and managing change in public service organizationsp. 74
Implementing change in public service organizationsp. 89
Managing Innovation in Public Service Organizations
Understanding and managing innovation in public servicesp. 115
Developing and supporting innovators in public service organizationsp. 169
Managing the process of innovation in public servicesp. 184
Conclusions
Sustaining change and innovation in public services and public service organizationsp. 217
Key lessons and issues for the futurep. 228
Appendices
Managing change in public service organizations: a case studyp. 241
Managing innovation in public service organizations: a case study of Regional Action West Midlandsp. 253
Indexp. 258
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780415328982
ISBN-10: 0415328985
Series: Routledge Masters in Public Management
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 272
Published: 1st April 2005
Publisher: Taylor & Francis Ltd
Country of Publication: GB
Dimensions (cm): 15.5 x 23.4  x 1.6
Weight (kg): 0.42
Edition Number: 1