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Making Assertiveness Happen : A simple and effective guide to developing assertiveness skills - Robert Burns

Making Assertiveness Happen

A simple and effective guide to developing assertiveness skills

Paperback Published: 1st July 2002
ISBN: 9781865089904
Number Of Pages: 120

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Discover the personal and professional benefits of assertiveness in this practical and concise guidebook.

Assertiveness is a positive communication skill - essential for success in today's competitive workplace. Not to be confused with aggressiveness, assertiveness means standing your ground while also taking into account the interests of others: your work team and your organisation. By using effective communication skills in an assertive manner, a work team has its very best chance to function effectively.

In accessible language, the author Robert Burns explains:

* what assertiveness is

* how it works to benefit you, your team and your organisation

* how individuals can develop their assertiveness skills.

The activities and exercises contained in this book will help you and your team put into practice proven strategies to encourage assertive behaviour at work.

Assertive behaviour leads to constructive working relationships, a reduction in stress levels, and greater workplace effectiveness and satisfaction. Making assertiveness happen will help you to achieve positive results.

Making it happen books provide you with the inspiration, ideas and tools to generate positive change. The books in this series are written with a practical focus so that you can learn about the theory, and the advantages and pitfalls of the subject matter in order to create and implement a strategy that is right for your workplace.

Part of the Making It Happen series, which includes Making Innovations Happen (1875889205) and Making Mentoring Happen (1875680683)

About the series

About the book

About the author

Chapter 1: Assertiveness - a valuable skill

Chapter 2: Assertiveness scripts

Chapter 3: Skills for developing assertiveness

Chapter 4: Assertiveness in specific situations

Chapter 5: Strategies, tools and activities

Index

ISBN: 9781865089904
ISBN-10: 1865089907
Series: Making It Happen Series
Audience: General
Format: Paperback
Language: English
Number Of Pages: 120
Published: 1st July 2002
Publisher: ALLEN & UNWIN ACADEMIC
Country of Publication: AU
Dimensions (cm): 23.5 x 19.0  x 1.27
Weight (kg): 0.23
Edition Number: 1