+612 9045 4394
 
CHECKOUT
Logistics and Fulfillment for e-business : A Practical Guide to Mastering Back Office Functions for Online Commerce - Janice Reynolds

Logistics and Fulfillment for e-business

A Practical Guide to Mastering Back Office Functions for Online Commerce

Paperback Published: 15th April 2001
ISBN: 9781578200740
Number Of Pages: 545

Share This Book:

Paperback

RRP $126.00
$91.95
27%
OFF
or 4 easy payments of $22.99 with Learn more
Ships in 7 to 10 business days

Logistics and fulfillment management is unglamorous, complex and expensive, but it is one of the primary factors determining whether an e-business will be profitable. Many enterprises (large and small) rush into the e-business model without adequate consi

Acknowledgment
Prefacep. 1
Introductionp. 3
Setting the Stagep. 7
Defining E-businessp. 15
E-business Fulfillmentp. 17
You Built It, They Came--Now What?p. 18
An Unbeatable Partnershipp. 19
B2Bp. 22
E-Tailp. 23
For Some E-Tailers it was Easyp. 24
An In-House LFMSp. 25
Outsourcing LFMp. 27
Technologyp. 29
Globalizationp. 30
Making the Move: E-Business Infrastructurep. 33
The Case for E-Businessp. 39
The Other Side of the Coinp. 40
E-Business Strategyp. 41
The Logistics and Fulfillment Challengep. 42
E-tail Modelp. 44
B2B Modelp. 44
Internal Operationsp. 45
Technology Caveatsp. 46
Adopting a Logistics and Fulfillment Modelp. 46
Cardboard Boxes vs Palletsp. 48
The 3Rs and Then Somep. 49
The Time is Nowp. 51
Adopting a B2B Modelp. 53
An Effective Strategyp. 55
Alternative Solutionsp. 58
E-Marketplaces Might Be the Answerp. 60
The ASP Solutionp. 66
The Full Monty (In-House Solution)p. 71
Why Go B2B? Revenue Growthp. 71
Manufacturing Challengesp. 73
Supply Managementp. 74
Convincing the Value chainp. 76
Securityp. 78
The Trickle-Down Effectp. 79
Return on Investmentp. 81
The Advantages of Integrationp. 81
The Right Choicep. 90
The E-Tailersp. 93
Lessons Learnedp. 94
Is the E-Tailer an Endangered Species?p. 97
Post-Transaction Anxiety Disorderp. 99
Educate The Customer--The Realityp. 100
Click-And-Mortarsp. 102
Challengesp. 105
Fulfillmentp. 106
Let the Customer Do the Walkingp. 109
Customer Confidencep. 110
Four Little Stepsp. 112
The E-Tailers That Don't Get Itp. 113
Lessons Learnedp. 114
The Partners: Outsourcing the Techp. 117
Tech Partnerships Are A Two-Way-Streetp. 119
E-Business Start-Up Challengesp. 123
Specialization Vs. Generalizationp. 124
Focus On Technologyp. 125
Partner For Successp. 128
Some of the Issuesp. 129
Invite That Sales Person Inp. 133
Look For Partners in all the Right Placesp. 134
Stay Alert And Be Cautiousp. 134
One Size Doesn't Fit Allp. 135
The Integrator or Solution Providerp. 137
Easing the Move for the Established Enterprisep. 145
Exchange Of Knowledgep. 152
Legacy Systemsp. 154
Everyone Wants In On the E-Business Actionp. 159
The Vendor Partnershipp. 161
The Consulting Firmp. 163
A Tour of the Consultancy Arenap. 164
The Big Fivep. 168
Mitigating Outsourcing Risksp. 174
The Search Beginsp. 175
Shippingp. 177
Your Shipping Partner?p. 179
B2B's Shipping Needsp. 181
E-Tail's Size and Weight Issuesp. 185
E-Tail Shipping Conundrump. 189
Shipping Vagaries Affect Salesp. 190
Shipping Optionsp. 191
Shipping Dilemmasp. 196
Custom Shipping Structurep. 199
"Last Mile" Solutionsp. 201
Cost of Shippingp. 202
The Entrepreneur to the Rescuep. 204
Technologyp. 207
Handling the Exceptionsp. 209
E-Business's Carrier Choicesp. 213
Courting the USPSp. 214
UPS and Fedexp. 216
New Shipping Modelsp. 217
Shipping Lines (The Big Boats)p. 218
They Need It Yesterdayp. 221
Thinking In The Boxp. 223
Tipsp. 224
Logistics And/or Fulfillment Modelsp. 227
B2B Buy-Sell Modelp. 231
Sell-Side Online Marketplacep. 232
Buy-Side Online Marketp. 232
E-Marketplacesp. 233
B2B Sponsored Modelp. 237
Manufacturer Modelp. 239
Vendor Managed Inventory Modelp. 244
Extended Enterprise Modelp. 247
Direct Fulfillment Modelp. 249
Build-To-Order/Just-In-Time Modelp. 251
E-Tail Modelp. 252
Pure-Play In-House Modelp. 255
Outsourced Modelp. 257
Drop-Ship Modelp. 259
Click-And-Mortarp. 261
Local Fulfillment Modelp. 262
Kiosk Order Modelp. 265
Click-To-Bricksp. 268
Same-Day Delivery Modelp. 270
Just-In-Time Modelp. 273
Converged Modelp. 276
Model of the Future?p. 277
Strategizing and Planning for an Lfmsp. 283
Logistics And Fulfillment Goalsp. 284
The Questionnairep. 285
Your LFMS Plan: What's Involved?p. 295
3 Stages of E-Businessp. 296
Securityp. 312
Specificity in the LFMS Designp. 314
Customized Procurement Processesp. 314
Real-Time Procurement And Forecastingp. 314
E-Tails And Buy-Side B2Bsp. 315
Just-In-Time Logisticsp. 319
Click-And-Mortar Synchronizationp. 321
LFM Has "Arrived"p. 323
Links With Banksp. 324
Improved Efficiencyp. 325
Logistics And Fulfillment Managersp. 326
A Final Few Wordsp. 328
Fulfillment: In-House or Outsource?p. 331
Meet the Challengep. 334
Get the Tech Partners Involvedp. 339
Logistics and Fulfillment Expertsp. 340
Fulfillment Service Providersp. 342
Taking It In-Housep. 343
Upgrading an Existing Warehouse, Distribution or Fulfillment Centerp. 344
Technology Issuesp. 360
Other In-House Fulfillment Considerationsp. 362
Outsourcingp. 362
Some FSP Factsp. 364
Effective Fulfillment Outsourcingp. 366
The Outsourcing Planp. 369
The Partnershipp. 374
Issues Specific to a Small E-Businessp. 375
How Much Does It Costp. 376
The Contractp. 376
Technical Issuesp. 377
Drop-Shipp. 380
Outsourcing Wrap-upp. 383
Returnsp. 384
Solutionsp. 389
The Bottom Linep. 399
Exploiting Logistics and Fulfillment Technologyp. 403
A Balancing Actp. 409
The Big Guns--ERPp. 410
Linking ERP Systemsp. 421
Working with ERP Vendors and their Partnersp. 424
Best-Of-Breed Vendorsp. 426
Linking the LFMSp. 429
E-Commerce Platformsp. 434
Other Software Solutionsp. 437
EDIp. 442
The Languages of E-Businessp. 445
HTML and HTTPp. 448
Javap. 449
BizTalkp. 449
XMLp. 449
CPFRp. 456
An Optionp. 459
Tech Musingsp. 463
It's All About the Customerp. 467
Customer Relationshipsp. 467
The Internet Simplifies Life?p. 470
Managing the Customer Experiencep. 473
Time - A Valuable Commodityp. 473
LFMS: Your Map to Great Customer Servicep. 474
Customer Service Strategiesp. 481
Keep It About the Customerp. 484
The 3rs go Globalp. 487
The Small E-Business Dilemmap. 489
The Servicing (Or Non-Servicing) Of The Global Customerp. 490
The Global Localization Issuesp. 494
Global Logistics And Fulfillmentp. 495
The Global Enablersp. 497
Global Challenges Hit the Stage Three LFMSp. 502
Traditional Customer Brokersp. 503
Global Viewp. 503
Conclusionp. 505
Glossaryp. 509
Indexp. 531
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9781578200740
ISBN-10: 1578200741
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 545
Published: 15th April 2001
Country of Publication: GB
Dimensions (cm): 22.86 x 15.24  x 3.18
Weight (kg): 0.74
Edition Number: 1