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Linking Learning and Performance : Improving Human Performance (Paperback) - Toni Hodges

Linking Learning and Performance

Improving Human Performance (Paperback)

Hardcover

Published: 21st December 2001
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While return-on-investment measurement programs have gained wide acceptance and popularity over the last few years, two key components to successful program evaluation are often neglected: learning and performance evaluation.
This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick reference-featuring the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settings-sales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.


provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results
A new addition to the highly successful Improving Human Performance Series

"Linking Learning and Performance, written in an easy conversational tone, delights the reader with many useful tools, tips, techniques, and examples. An exceptional handbook sure to answer the learning and application evaluation needs of beginner and seasoned practitioner alike. A solid contribution to measuring human capital performance on the balanced scorecard." Gwendolyn G. Berthiez Organizational Development & Effectiveness Consultant, Raytheon Missile Systems

"Practitioners have often selected between measuring learning or job performance, seldom both. Toni Hodges' book breaks down that artificial barrier and does much to improve HRD accountability in organizations." Ronald L. Jacobs, Ph.D. Professor, Workforce Development and Education, The Ohio State University

"This book provides practical tools and checklists that can be easily implemented by novice and experienced evaluators alike. Toni has provided a comprehensive, easy-to-use resource that lays out the necessary steps to successfully design and implement evaluation strategies to measure the business results for a variety of HRD initiatives." Mike Sullivan Staff Manager, Allstate Insurance Company

"In this book, Toni Hodges has done an outstanding job of showing how a Workplace Learning and Performance professional can measure learning. A key strength of this book is its practical, step-by-step approach to measuring learning and on-the-job performance. This is a must-have book for any serious-minded WLP professional at this time of growing accountability for people in this field." William J. Rothwell, Ph.D., SPHR Professor, The Pennsylvania State University

About the Authorp. xi
Prefacep. xiii
Forewordp. xv
Why It Is So Important to Measure Learning and Performancep. 1
Program Evaluation Overviewp. 2
Using Summative Evaluation Data to Investigatep. 4
Case Studies of Typical HRD Programsp. 6
Referencesp. 7
How to Develop Objectives and Plan for the Evaluationp. 8
Planning for the Program Evaluationp. 8
Defining Program Objectivep. 12
Case Studies in Progress--The Beginningp. 21
Summaryp. 28
Referencesp. 29
How to Design Learning Measuresp. 30
Constructing Good Testsp. 31
Knowledge-Based Testsp. 34
Performance-Based Testsp. 42
Alternative Approaches to Measure Learningp. 44
Case Studies in Progressp. 47
Summaryp. 53
Referencesp. 58
How to Test Learning Measures for Reliability and Validityp. 59
Testing Measures for Reliabilityp. 59
Testing Measures for Validityp. 61
Administering Testsp. 70
The Test Environmentp. 71
Case Studies in Progressp. 72
Summaryp. 74
Referencesp. 75
How to Analyze Learning Datap. 77
Tabulating the Datap. 78
Examining the Datap. 80
Describing the Datap. 81
Displaying the Datap. 89
Reporting Groups of Learning Datap. 90
Case Studies in Progressp. 92
Summaryp. 101
Referencesp. 102
How to Ensure Learning Transfers to Job Performancep. 104
The Transfer Problemp. 104
The Evaluator's Transfer Rolep. 107
Strategies for Ensuring Transferp. 109
Take Extreme Measures to Ensure Transferp. 117
Case Studies in Progressp. 118
Summaryp. 120
Referencesp. 121
How to Design Job Performance Measuresp. 122
Planning for Job Performance Data Collectionp. 122
When to Measure Job Performancep. 126
How to Measure Job Performancep. 129
Case Studies in Progressp. 145
Summaryp. 164
Referencesp. 164
How to Analyze Job Performance Datap. 166
Tabulating and Organizing the Datap. 166
Analyzing the Datap. 167
Sales Program Examplep. 167
Presenting Resultsp. 180
Case Studies in Progressp. 181
Summaryp. 193
Referencesp. 194
How to Link Results to Conclusions and Recommendationsp. 195
Drawing Conclusionsp. 195
Making Recommendationsp. 198
Sales Examplep. 200
Case Studies in Progressp. 203
Summaryp. 217
Referencesp. 218
How to Effectively Present Evaluation Resultsp. 219
Determine Who Will Receive the Reportp. 219
Determine What Will Be Reportedp. 221
Determine Where the Report Will Be Presentedp. 221
Determine How the Report Will Be Presentedp. 222
Case Studies in Progressp. 229
Summaryp. 239
Referencesp. 239
Now What? How to Maximize Evaluation Resultsp. 240
Post-Program Evaluator Rolesp. 241
Using Evaluation Results for Organizational Trendingp. 244
Using Benchmarking Data for Continuous Improvementp. 245
Case Studies Concludedp. 245
Summaryp. 247
Referencesp. 248
Example Action Plansp. 249
Example Follow-Up Questionnairesp. 256
Focus Group Toolsp. 271
Indexp. 274
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780750674126
ISBN-10: 0750674121
Series: Improving Human Performance (Paperback)
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 296
Published: 21st December 2001
Country of Publication: GB
Dimensions (cm): 24.08 x 16.46  x 2.13
Weight (kg): 0.57
Edition Number: 1