While consultants know their stuff, what you need is an understanding of the Lean philosophy and tools that can mobilize your work force and improve processes to increase service quality. Packed with international case examples and clearly delineating principles as they apply to public-sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program.
The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public-sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean government. His approach provides a reality-based view of value-added services and waste in the public sector.
The public sector is not about manufacturing, therefore neither is this book. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the "We don't make widgets" mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.
Introduction to Lean Management Improvement in the Public Sector Lean: That's about Cars, Right? Five Basic Principles in Lean Adding Value: Who Is the Customer? Portrait of a Citizen Critial Quality Parameters Determine Value The Eight Deadly Wastes Avoidable and Unavoidable Waste Action Time and Lead Time Action Time for the Citizen Creating Value in the Public Sector Mapping the Value Stream Mapping the Current State Mapping the Future State Flow and the Pull Principle Strive for Continuous One-Piece Flow Application for Facilities: Working in Cells Takt Time Pull Principle Sometimes Push Is Better The Road to Flow and Pull Mobilize Employees Ownership Should Work Be Fun? Improvement in Kaizen Teams Everyday Lean Continuous Improvement with Kaizen Teams Step 1: Choose a Subject Step 2: Set a Goal Step 3: Analyze the Current State Step 4: Find Solutions, Draw the Future State Step 5: Prepare the Action Plan Step 6: Implement the Action Plan Step 7: Measure the Effects Step 8: Accommodate Standardization and Compliance Standardization and Compliance Compliance Conscious and Subconscious Actions Why Operating Instructions and Procedures Don't Always Work The Compliance Pyramid The Perfect Public Service Provider Road to Perfection Cases of Process Improvement The Process-Oriented Organization Reorganization and Lean Task-Oriented Versus Process-Oriented Vertical Start-Up Case of the Social Services Department in the Town of Oldambt Fundamentals Lean and Cost Savings Benefit from Time Gained The Government Unable to Cut Costs Cost-Saving Strategies The Turkey Workplace Organization Based on the 5Ss Search Time: 30 Seconds Maximum The Practical Method First S: Sort Preparation for 5S Starting 5S: The Clean-Out Clean Desk and the Paperless Office A Practical Restart Digital 5S Practical Case: Tax Department of the Municipality of Dordrecht Appendix A: Process Activity Sheet Appendix B: Project Letter Appendix C: 5 A - Why Diagram Appendix D: Proposal for Improvement Appendix E: Example of a 5S Audit Bibliography Index
Tertiary; University or College
Number Of Pages: 223
Published: 14th December 2010
Publisher: Taylor & Francis Inc
Country of Publication: US
Dimensions (cm): 24.77 x 17.78
Weight (kg): 0.48
Edition Number: 1