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Knowledge Unplugged : The McKinsey Global Survey of Knowledge Management - Jurgen Kluge

Knowledge Unplugged

The McKinsey Global Survey of Knowledge Management

Hardcover

Published: 27th July 2001
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"Knowledge Unplugged" announces the results of a major survey of knowledge management practice within the most influential companies in the world, by the most influential management consultancy group in the world. The McKinsey Knowledge Management team interviewed top executives and also investigated how far their plans were implemented in practice, in 40 companies in the US, Europe and Japan. In many companies they discovered a significant gap between the vision at the top and the reality on the shop floor. "Knowledge Unplugged" draws together their findings and presents a practical guide to improving knowledge building and sharing at all levels within an organization, vividly illustrated with case studies of best practice and common pitfalls. They argue that knowledge management is much more than simply installing a new database and can only be successful when it is at the heart of everyday personal exchanges, personal incentives and personal responsibilities at every level of the firm.

'[Explains] a potentially vague topic in a structured way...Summaries at the end of each chapter reinforced the points made and the case studies throughout helped illustrate the theory...I found the survey thought-provoking...it would be of greatest relevance and interest to medium to larger companies.' - Financial Adviser

List of figuresp. vii
Acknowledgementsp. viii
Why knowledge is importantp. 2
Knowledge management makes the difference
A handle on knowledge management
In search of leading-edge knowledge management
Framework for action
The surveyp. 13
Knowledge pull requiredp. 24
The database that couldn't
Push is easy, so work on pull
Dismantle individual barriers
Aligning individual motivation with corporate goals
Constructing a new scenario
The corporate prisoners' dilemmap. 37
Buckman Labsp. 42
John Deerep. 48
Knowledge character buildingp. 56
Application creates value quickly
Distribution unleashes everyone's potential
Cultivation generates long-term options
Knowledge shows character
Tying it all together
Subjectivity: reading from the same pagep. 70
Build common experiences
Generate an open knowledge flow across hierarchies
Break the status barrier
Get the experts together
Synchronize high-level goals
Turning traditional techniques to greater advantage
Oticonp. 79
Transferability: knowledge on the movep. 88
Benchmarking knowledge under your nose
Exploring the world
Partner for knowledge
Know your customer
Discover the land of new opportunities
Aisin Awp. 93
Embeddedness: mining a rich veinp. 106
IT can help
But choose carefully
Personal contact is key
Outokumpup. 108
Self-reinforcement: starting the chain reactionp. 120
Connecting the critical mass
Exploiting the network
Building networks with externals
Building IT networks
Training with internal and external experts
Sapp. 131
Perishability: capturing value quicklyp. 138
Facing the three value destroyers
The need for speed
Enjoy the ride up while it lasts
Intelp. 145
Spontaneity: sparking profitsp. 156
Harnessing the beast
Search for new ideas
Forcing ideas to collide
Selecting the winners
Building businesses
Fuji Xeroxp. 171
Kicking off a knowledge management programp. 176
Be precise about the objectives
Assess the status of your company
Concentrate on getting results
Coming to terms with the knowledge economyp. 188
If we all agree, what is the problem?
Charting the new ground
Where to start
Conducting the orchestra
All CKOs, please raise your hands
The knowledge era
About the authorsp. 208
The co-authors
Indexp. 210
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780333963760
ISBN-10: 0333963768
Series: Palgrave Business
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 213
Published: 27th July 2001
Publisher: Palgrave Macmillan
Country of Publication: GB
Dimensions (cm): 23.5 x 15.5  x 2.54
Weight (kg): 0.6
Edition Number: 1