| Preface | p. V |
| The Concept of Knowledge Networks for Growth | p. 1 |
| Abstract | p. 1 |
| Introduction | p. 2 |
| Knowledge Networking as a Strategy for Company Growth | p. 3 |
| Leveraging Companies' Internal and External Growth Potentials | p. 3 |
| Forms of Governance for Knowledge Sharing and Integration | p. 7 |
| Clarifying the Concept of Intra-organizational Knowledge Networking | p. 11 |
| Framework for Knowledge Networks for Growth | p. 16 |
| Methodology | p. 17 |
| Knowledge Networks for Growth in Practice: Following an Internal Strategy through Innovation | p. 18 |
| Knowledge Networks for Growth in Practice: Following an External Strategy through M&A | p. 24 |
| General Factors to Be Adapted for Knowledge Networks for Growth | p. 27 |
| Discussion and Conclusion | p. 29 |
| Supporting Integration after M&A through Knowledge Networks within RWE Net | p. 33 |
| Abstract | p. 33 |
| Knowledge Integration after M&A in RWE Net | p. 34 |
| Conceptual Background | p. 34 |
| Approach Taken by the Research Project | p. 37 |
| Historical Background | p. 38 |
| The Demand for Knowledge Integration after M&A | p. 39 |
| The Development of an M&A Integration Network | p. 41 |
| Finding the Appropriate Structure for Knowledge Integration | p. 41 |
| Management Commitment | p. 43 |
| Selection of Knowledge Network Participants | p. 45 |
| Involvement of Knowledge Network Participants | p. 47 |
| Establishment of Social Ties | p. 49 |
| Further Development of the Knowledge Network | p. 51 |
| Supporting the Performance of a Knowledge Network | p. 53 |
| Lessons Learned | p. 54 |
| General Recommendations | p. 55 |
| The Customer - an Untapped Source of Innovation. Developing a Customer Integration Network in HP | p. 59 |
| Abstract | p. 59 |
| Customer Involvement in Internal Processes | p. 60 |
| Conceptual Background | p. 60 |
| The Company Background | p. 63 |
| HP's Way to Customer Involvement | p. 63 |
| The Demand for a Customer Knowledge Network | p. 65 |
| Challenges Faced by the HP Support Center | p. 65 |
| The Approach of the Research Project | p. 68 |
| Addressing the Challenges of a Customer Knowledge Network | p. 69 |
| Overcoming Companies' Internal Challenges | p. 69 |
| Delivering Facilitating Conditions | p. 70 |
| Initializing the Customer Knowledge Network | p. 71 |
| Further Development of the Customer Network | p. 72 |
| Supporting the Performance of the HP Customer Network | p. 73 |
| Lessons Learned | p. 73 |
| General Recommendations | p. 74 |
| Supporting Growth through Innovation Networks in Unilever | p. 77 |
| Abstract | p. 77 |
| The Launch of the Innovation Network | p. 78 |
| Conceptual Background | p. 78 |
| Company Background | p. 80 |
| The Need for an Innovation Network | p. 82 |
| Approach Taken by the Research Project | p. 84 |
| The Development of the Innovation Network | p. 87 |
| Alignment with the Company's Vision and Corporate Strategy | p. 88 |
| Top Management Commitment | p. 88 |
| Selection and Motivation of the Network Members | p. 89 |
| Supportive Environmental Factors for Knowledge Processes | p. 89 |
| Distinct Success Factors and Barriers | p. 90 |
| Tasks of the Innovation Network | p. 90 |
| Integration of Performance Measurement | p. 91 |
| Organizational Tools | p. 91 |
| The Dynamics of Innovation Network Development | p. 92 |
| The Corporate Advantage of a Web of Innovation Networks - Taking a Future Perspective | p. 93 |
| Lessons Learned | p. 93 |
| General Recommendations | p. 95 |
| A Methodology for Adapting Knowledge Networks - Managerial Guidelines | p. 99 |
| Introduction | p. 99 |
| Vision and Strategy | p. 102 |
| Vision | p. 102 |
| Creating a Knowledge Vision | p. 104 |
| Identify Your Knowledge Strategy | p. 106 |
| Develop a Roadmap | p. 108 |
| Select a Process or Task that You Want to Support and Understand | p. 108 |
| Perform a Stakeholder Analysis | p. 110 |
| Understand the Different Types of Knowledge Needed | p. 113 |
| Decide on the Network Option | p. 115 |
| Select the Appropriate Network Reference Model | p. 118 |
| Identify Deliverables and Choose the Appropriate Knowledge Network | p. 120 |
| Set Up the Selected Network Type | p. 123 |
| Identify Your Specific Goals, Tasks and Activities | p. 123 |
| Composition of the Knowledge Board | p. 126 |
| Justification Process and Communication Plan | p. 128 |
| Facilitate Top Management Commitment and Find Sponsors | p. 130 |
| Facilitate the Relationships within the Network | p. 134 |
| Determine the Roles and Responsibilities | p. 136 |
| Organize the People and the Meetings | p. 139 |
| Organize the Specific Processes | p. 144 |
| Facilitate Relationships with the Outside World | p. 156 |
| Establish Internal Measurement | p. 160 |
| Choose and Organize Appropriate Rewards or Incentives | p. 160 |
| Methodology at a Glance: The Project Plan | p. 162 |
| Integrated Performance Measurement System for Knowledge Networks for Growth | p. 165 |
| Introduction | p. 165 |
| Discussing selected Performance Measurement Approaches | p. 166 |
| Indirect Measurement Methods | p. 167 |
| Direct Measurement Methods | p. 167 |
| Balanced Scorecard (BSC) | p. 170 |
| Discussion of Approaches | p. 172 |
| The Integrated Performance Measurement System for Knowledge Networks for Growth | p. 172 |
| Introduction | p. 172 |
| External Performance Measurement | p. 173 |
| Internal Performance Measurement | p. 183 |
| Conclusion | p. 188 |
| Supporting the Adaptation - Templates | p. 191 |
| Interview Guidelines | p. 191 |
| Objective of the Interview Guidelines - General Recommendations | p. 191 |
| The Interview Process | p. 192 |
| Structure of the Interview Guidelines | p. 192 |
| Example of the Interview Guidelines | p. 193 |
| The Business Plan | p. 194 |
| Objective of the Business Plan | p. 194 |
| Preparation of the Business Plan | p. 194 |
| Structure of the Business Plan | p. 195 |
| Presentations to Convince Management | p. 195 |
| Objective of the Presentation to Management | p. 195 |
| Preparation of the Presentation to Management | p. 196 |
| Structure of the Presentation to Management | p. 196 |
| Example of the Presentation to Management | p. 197 |
| Kick-Off Workshop | p. 200 |
| Objective of the Kick-Off Workshop | p. 200 |
| Preparation of the Kick-Off Workshop | p. 200 |
| Structure of the Kick-Off Workshop | p. 200 |
| Outline of Communication | p. 206 |
| Objective of the Communication Outline | p. 206 |
| Structure of the Communication Outline | p. 206 |
| Internal Performance Measurement System | p. 208 |
| Objective of the Internal Performance Measurement System | p. 208 |
| Structure of the Internal Performance Measurement System | p. 208 |
| Project Plan | p. 210 |
| Objective of the Project Plan | p. 210 |
| References | p. 211 |
| List of Figures | p. 219 |
| List of Tables | p. 221 |
| Index | p. 223 |
| Authors | p. 225 |
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