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Knowledge Management Strategy and Technology : Computing Library - Richard F. Bellaver

Knowledge Management Strategy and Technology

Computing Library

Hardcover Published: 30th November 2001
ISBN: 9781580531054
Number Of Pages: 270

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This resource provides a thorough, up-to-date understanding of knowledge management (KM) and details the techniques needed to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book is designed to help the reader develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout an organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge. From leveraging intangible knowledge assets, enterprise data warehousing, and data quality, to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show how knowledge management is a key strategic tool. Moreover, the book shows how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.

Prefacep. xi
Introductionp. xix
A practical framework for understanding KMp. 1
Introductionp. 1
How we know what we know: understanding knowledgep. 2
Information is knowledge in motionp. 5
Phenomenap. 8
Factsp. 8
Datap. 8
Informationp. 9
Understandingp. 9
Wisdomp. 10
Applying Gates's metaphor of a "digital nervous system"p. 11
A four-layer model of the movement and use of informationp. 12
Relation of technology and transmission/networkingp. 14
Relation of form and contentp. 14
Moving and using information: the practice of information networking in a KM contextp. 16
Conclusionp. 18
The future of KM: distinctive trend or ubiquityp. 18
Future of technology: mechanized techniquesp. 19
Recommendationsp. 20
Overarching conclusion: humans know best--homo sapiens comes into its ownp. 21
Endnotesp. 21
Document imaging and management: taming the paper tigerp. 23
Introductionp. 23
Information revolutionp. 24
The business casep. 26
What is document imaging and management?p. 28
System solutionsp. 29
American Electric Powerp. 29
The railroad systemp. 30
The bank solutionp. 31
The utility solutionp. 32
The moving parts of DIMp. 33
Preparing the documentsp. 35
The softwarep. 36
Developing the networkp. 37
Questions to be answeredp. 38
Professionalism in the fieldp. 39
Conclusionp. 39
Referencesp. 40
Groupware: messaging and cooperationp. 41
Introductionp. 41
A wide viewp. 42
Groupware, the Internet, your intranetp. 43
Client-server architecturep. 43
Groupware functions: e-mailp. 44
Groupware functions: scheduling and calendaringp. 49
Groupware functions: real-time conferencingp. 50
Groupware functions: asynchronous conferencingp. 52
Conclusionp. 56
Referencesp. 57
Developing effective knowledge with both qualitative and quantitative researchp. 59
Introductionp. 59
Using quantitative and qualitative methods together for higher-quality datap. 60
Problemsp. 62
Pitfalls of qualitative measurementsp. 62
Solutionsp. 65
Providing reliable qualitative researchp. 65
Case study examplesp. 68
Quality of Service in the wireless industryp. 69
Implementation of quick response information systemsp. 70
Managerial and economic aspects of rapid information technology acquisitionp. 71
Client-server computingp. 72
What to do next: use new technologyp. 72
Conclusionp. 73
Referencesp. 74
Systems architecture: the preparation for KMp. 75
Introductionp. 75
Current architecturep. 76
Problems: the opportunities and the challengesp. 79
Search and destroy--eliminate redundancyp. 80
Defining core data or what is to be minedp. 81
The data enginep. 82
There must be directoriesp. 82
Surround-increase flexibility of present systemsp. 83
Quality data structurep. 84
Separate the data from the processingp. 85
Conceptual modelp. 86
Supporting technologyp. 86
The "look" or the "content"?p. 87
Implementing a KM strategyp. 88
KM side benefitp. 90
Data quality rulesp. 91
Conclusionp. 92
Selected bibliographyp. 93
Data warehousing: the storage and access of distributed informationp. 95
Introductionp. 95
Storing informationp. 97
Distributing informationp. 99
Accessing informationp. 100
Object Management Group CORBA and microsoft.comp. 100
Search enginesp. 101
Client-server architecturesp. 102
Distributed datap. 103
Object database structuresp. 105
Using RAID technology for storage and protectionp. 106
The data warehouse for storing informationp. 107
Using the Web as a warehousep. 109
Conclusionp. 110
Selected bibliographyp. 112
An integrated development model for KMp. 113
Introductionp. 113
Defining the problemp. 114
What is KM?p. 115
Framework for a KM capabilityp. 115
Solution: integrated KM development modelp. 118
Backgroundp. 118
Overall processp. 118
Conclusionp. 133
Referencesp. 134
The role of directories in KMp. 135
Backgroundp. 135
Problems with the traditional directoryp. 136
Full-service directory solutionp. 137
Role of directory servicesp. 138
Building a directory foundationp. 138
The human factorp. 142
What to do next: finding knowledge workersp. 144
Some other ideasp. 145
Finding, accessing, and filtering knowledgep. 147
Publishing knowledgep. 148
Conclusionp. 149
Referencesp. 150
The Internet as a mechanism to enhance content and extend access to corporate data resourcesp. 151
Backgroundp. 151
Size, scope, and rate of growth of the Webp. 152
Information gold minep. 153
Problems with information overloadp. 153
Missing structurep. 154
Metadata: adding missing structurep. 155
Dublin Corep. 156
Solutions: harvesting the Internetp. 157
Broken linksp. 158
PURLs of wisdomp. 159
Protecting the Internal Data warehouse: security concernsp. 160
Internal security risksp. 162
Controlling egressp. 163
What to do next by monitoring egressp. 164
Network storagep. 165
Conclusionp. 166
Referencesp. 167
A case study: the power of managing knowledge in a worldwide enterprisep. 169
Introductionp. 169
Problems during transformationp. 170
Solution with first-generation KMp. 171
Teams and Communitiesp. 171
Key first-generation lessonsp. 174
Continuing solutions with second-generation KMp. 175
Knowledge discoveryp. 175
Key second-generation lessonsp. 177
What to do next: go third-generation KMp. 178
Business transformationp. 178
Conclusionp. 179
KM for competitive advantage: mining diverse sources for marketing intelligencep. 181
Introductionp. 181
Ideal data to meet competitive goalsp. 182
Matching real data to the idealp. 184
Case study: modeling approach to build knowledgep. 187
Modeling technology to capitalize on diverse datap. 190
Results for modeling in competitive contextsp. 192
Solutions for decision supportp. 194
New directions and productsp. 195
Conclusionp. 197
Referencesp. 198
Building knowledge communities with webs of connectionsp. 201
Backgroundp. 201
Communities of interestp. 203
What does it do for Edmunds?p. 205
Accelerating businessp. 206
Communities of practicep. 207
Solutionsp. 208
Sharing knowledgep. 209
Communities of exchangep. 210
What to do nextp. 211
Conclusionp. 212
Building successful knowledge communitiesp. 212
Referencesp. 213
Case studies listp. 215
Selected bibliographyp. 217
Glossaryp. 221
Contributorsp. 227
Indexp. 235
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9781580531054
ISBN-10: 1580531059
Series: Computing Library
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 270
Published: 30th November 2001
Publisher: Artech House Publishers
Country of Publication: US
Dimensions (cm): 23.4 x 15.6  x 1.5
Weight (kg): 0.56
Edition Number: 2