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Knowledge Management Measuring Knowledge Management in the Business Sector : First Steps - Statistics Canada With

Knowledge Management Measuring Knowledge Management in the Business Sector

First Steps

Paperback Published: 13th January 2004
ISBN: 9789264100268
Number Of Pages: 224

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Knowledge management involves any activity related to the capture, use and sharing of knowledge by an organisation. Evidence shows that these practices are being used more and more frequently and that their impact on innovation and other aspects of corporate performance is far from negligible. Today, there is a recognition of the need to understand and to measure the activity of knowledge management so that organisations can be more efficient and governments can develop policies to promote these benefits. This book offers a synthetic view of the results of the first systematic international survey on knowledge management carried out by national statistical offices in Canada, Denmark, France and Germany.

Measurement of Knowledge Management Practicesp. 11
Introductionp. 12
Knowledge Management: What is New?p. 13
Knowledge Management as a Topic for Empirical Studies: Opening another Black Boxp. 16
From Good Case Studies to Systematic Surveysp. 18
Why, How and So What?p. 19
Knowledge Management Surveysp. 21
Three Main Tasks of a Knowledge Management Surveyp. 22
A Brief History of the OECD-Statistics Canada Project and a First Look at the Resultsp. 23
Outline of the Bookp. 24
Bibliographyp. 26
Managing Knowledge in Practicep. 29
Introductionp. 30
Key Knowledge Processesp. 34
Getting Knowledge Management Startedp. 35
Limits and Potentials of Technological Solutionsp. 36
Knowledge Capturep. 38
Knowledge Sharingp. 40
Auditing and Exploiting Intellectual Capitalp. 42
Cross-boundary Knowledge Acquisition and Integrationp. 44
Conclusionsp. 48
Bibliographyp. 50
Country Reports
Are we Managing our Knowledge? The Canadian Experiencep. 55
Highlightsp. 56
Introductionp. 57
Survey Background/Overviewp. 57
Definition of Knowledge Managementp. 58
Knowledge Management Practices in Usep. 59
Reasons Why Knowledge Management Practices Were Adoptedp. 64
Knowledge Management Practices Most Effective for Improving Workers' Skills and Knowledgep. 67
One Quarter of Firms Had Dedicated Budgets for Knowledge Managementp. 69
Knowledge Management - Important Business Practicesp. 72
Annexesp. 76
Bibliographyp. 85
The Management of Knowledge in German Industryp. 89
Introduction: Filling Knowledge Gaps on Industrial Knowledge Management in Germanyp. 90
Methodology: The Samplep. 92
The Employment of KM Practices in German Industryp. 94
What Kind of KM Practicesp. 95
The Driving Forces of Knowledge Management: Motivation Patterns in German Industryp. 98
Effects of Knowledge Managementp. 104
The Institutionalisation of KM and its Meaning for the Use of Knowledge Managementp. 108
Knowledge Management and its Role within Innovation Managementp. 109
Concluding Summary: Only First Steps towards Filled Gapsp. 112
Annexesp. 116
Bibliographyp. 118
The Promotion and Implementation of Knowledge Management -- A Danish Contributionp. 119
Introductionp. 120
Some Overall Resultsp. 121
Measuring, Controlling and Documenting Effectivenessp. 125
Inspiration for Top Managers--Content and Processp. 127
What can Top Management Expect from the Environment?p. 130
Further Researchp. 131
Annexesp. 134
Bibliographyp. 141
Knowledge Management, Innovation and Productivity: A Firm Level Exploration Based on French Manufacturing CIS3 Datap. 143
Introductionp. 144
Diffusion of Knowledge Managementp. 146
Complementarity of Knowledge Management Practicesp. 151
Knowledge Management and Innovationp. 152
Knowledge Management and Productivityp. 159
Conclusionp. 161
Annexp. 164
Bibliographyp. 168
Knowledge Management: Size Mattersp. 169
Introductionp. 170
Practicesp. 172
Reasons for Using KM Practicesp. 174
Results of Using KM Practicesp. 176
Incentives to Use KMp. 177
Moving from Micro to Largep. 178
Intensity of KM Usep. 178
Specific KM Applicationsp. 178
What was Learned?p. 181
Where Next?p. 181
Annexp. 183
Bibliographyp. 186
Methodological Aspects
A Word to the Wise--Advice for Conducting the OECD Knowledge Management Surveyp. 189
Introductionp. 190
Questionnaire Contentp. 190
The Questionsp. 191
Conducting the Surveyp. 196
Analysing and Reporting the Resultsp. 199
Conclusionsp. 201
Bibliographyp. 203
Knowledge Management Practices Questionnairep. 205
Conclusionp. 213
List of Authorsp. 219
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9789264100268
ISBN-10: 9264100261
Series: Knowledge Management
Audience: General
Format: Paperback
Language: English
Number Of Pages: 224
Published: 13th January 2004
Publisher: Organization for Economic Co-operation and Development (OECD)
Country of Publication: FR
Dimensions (cm): 23.39 x 15.6  x 1.19
Weight (kg): 0.32