The Essential Guide to the Most Crucial Challenge Facing Twenty-First Century Human Resources Management "This book offers a practical, realistic approach to keeping the best employees. It draws on good theory and offers excellent advice." --Dave Ulrich, Professor of Business, University of Michigan, and coauthor of Organizational Capability "Business owners who agonize over attracting and retaining employees will find a wealth of information. Suzanne understands how to apply today's best ideas in human resources management to businesses large and small." --E. Jill Pollock, President, Pollock Consulting Group, Inc., and Chair, Small Business Association of Michigan "A two-year Gallup study found that companies with a positive workforce reported higher profits, productivity, and lower turnover. Every organization would like these results. Suzanne shares her human resources experience and provides hands-on tools for retaining those people who are key to an organization's success. It is an easy-to-read, practical guide for working with today's and tomorrow's employees." --Hunter A. Pickens, President, The Pickens Group, Ltd.
"Admirably, the volume is written with bits of MATLAB code inserted at appropriate places and has exercises interspersed throughout the text (as well as hints for solutions to the exercises at the end of the book)." The Quarterly Review of Biology, June 2010)
"The mathematical and reasoning sophistication increases as the chapters proceed." (Book News, December 2009)
WHY WE ARE WHERE WE ARE.
Who Tore Up the Old Contract?
The New Contract.
As We Go Forward.
FOUNDATIONS OF RETENTION.
Retention Starts with...Job Descriptions, Recruitment, Selection, Orientation.
Retention Starts with Job Descriptions.
Retention Starts with Recruitment.
Retention Starts with Selection.
Retention Starts with Orientation.
Let's Talk about Money.
Development and Career Opportunity.
Work, Family, and Flextime.
Counteroffers: When We Are About to Lose Someone We Want to Retain.
PUTTING IT TOGETHER.
Becoming an Employer of Choice.
Survey of Factors Influencing Employees to Stay With or Leave Their Employers.
Ten Rules for Effectively Not Retaining the Employees You Want to Keep.
Employee Satisfaction Survey: Taking the Measure of the Organization.