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Just Listen : Discover The Secret To Getting Through To Absolutely Anyone - Mark Goulston

Just Listen

Discover The Secret To Getting Through To Absolutely Anyone

Hardcover Published: 20th March 2019
ISBN: 9780814414033
Number Of Pages: 256
For Ages: 18+ years old

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The first step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people.

Just Listen reveals how to:

  • Make a powerful and positive first impression.
  • Listen effectively.
  • Make even a total stranger feel "felt".
  • Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational one.
  • Achieve buy-in.
With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

Industry Reviews

[starred review] "Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication." --Library Journal
"an impressive bag of tricks... a guide that is as entertaining as it is useful" --Publishers Weekly
"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist
"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine
"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today
"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal
"A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com
"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine
"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette
"Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap." --Business Insider

Forewordp. xv
Acknowledgmentsp. xvii
The Secret to Reaching Anyone
Who's Holding YOU Hostage?
A Little Science: How the Brain Goes from "No" to "Yes"
The Nine Core Rules for Getting Through to Anyonep. 25
Move Yourself from "Oh F#@& to OK"
Rewire Yourself to Listen
Make the Other Person Feel "Felt"
Be More Interested Than Interesting
Make People Feel Valuable
Help People to Exhale Emotionally and Mentally
Check Your Dissonance at the Door
When All Seems Lost Bare Your Neck
Steer Clear of Toxic People
12 Quick and Easy Ways to Achieve Buy-In and Get Through
The Impossibility Question
The Magic Paradox
The Empathy Jolt
The Reverse Play, Empathy Jolt #2
"Do You Really Believe That?"
The Power of "Hmmm .. "
The Stipulation Gambit
From Transaction to Transformation
Side by Side
Fill in the Blanks
Take It All the Way to "No"
The Power Thank You and Power Apology
Putting It All Together: Fast Fixes for Seven Challenging Situations
The Team from Hell
Climbing the Ladder
The Narcissist at the Table
Stranger in Town
The Human Explosion
Getting Through to Yourself
Six Degrees of Separation
About the Author
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780814414033
ISBN-10: 0814414036
Series: Agency/Distributed
Audience: General
For Ages: 18+ years old
Format: Hardcover
Language: English
Number Of Pages: 256
Published: 20th March 2019
Publisher: Amacom
Country of Publication: US
Dimensions (cm): 23.8 x 16.0  x 2.5
Weight (kg): 0.52
Edition Number: 1

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