IT's All about the People

Name: IT's All about the People
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ISBN: 9781439876589

Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures

By: Stephen J. Andriole

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Hardcover Published: 20th October 2011
ISBN: 9781439876589
Number Of Pages: 224

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Table of Contents
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By and large, cost-effective information technology (IT) management is more about people, personal relationships, and corporate culture than it is about the technology itself. Simply put, IT doesn't work if you are surrounded by bad people and stupid processes in a deranged corporate culture.

IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization. It details the various roles within the technology management process and supplies authoritative insight into the realities of human behavior-including the range of best and worst behaviors from managers, executives, and corporate culture.

Industry veteran Stephen J. Andriole explains the reason behind why many business cases fail and includes helpful insights on new governance models, organic transformation, guerilla budgeting, and open source software. Providing a fresh perspective on the old basics of IT management through a twenty-first-century lens, this book arms you with the methods needed to master the soft art of IT management as well as purchasing, deployment, and technological support.

Preface	p. xi
People	p. 1
Some Dirty Little Secrets	p. 2
Many Technologists Are Not Technical	p. 3
No One Knows What the Hell "Architecture" Is	p. 4
Technology Is Operational, Not Strategic-at Least for Now	p. 5
Vendor Management Is an Oxymoron: No One Does it Well	p. 5
Software Costs Way Too Much (Way, Way Too Much)	p. 6
Can You Handle the Truth?	p. 8
When Reason, Logic, and Business Cases Fail	p. 12
Soft Skills from the Dark Side	p. 14
What Will You (Really) Be Doing in a Few Years?	p. 16
The (Really) Perfect CIO (You Know the Type)	p. 18
Will You Work for Results?	p. 20
Sometimes You Must Go Negative	p. 23
Pay Very Close Attention to New Era Skills	p. 25
Everyone to the Woodshed	p. 27
Politics, Culture, and You	p. 29
Can You Smell Change?	p. 32
The Consolidating Technology Industry	p. 32
Major Changes in the Value and Location of Skill Sets	p. 32
Innovation at Risk	p. 33
Leadership, Likeability, and Life	p. 34
Do You Speak Business?	p. 36
Pain -> Pleasure	p. 37
Credibility -> Influence	p. 37
Operations -> Strategy	p. 37
Three Easy First Steps	p. 37
Whatever Happened to Mentoring, Meritocracies, and Sabbaticals?	p. 38
Three Brands for the Millennium	p. 41
Final Thoughts about People	p. 43
Organization	p. 45
"I Want a Divorce"	p. 46
New Governance versus Organizational Terrorism	p. 50
Driving Trends	p. 50
All New Governance Models	p. 51
Core Competency Challenges	p. 52
Enterprise Business Technology Architecture Challenges	p. 52
Alternative Hardware and Software Delivery Model Challenges	p. 53
User-Managed Web 2.0 Technology Challenges	p. 54
Web Transaction Platform Challenges	p. 55
Globalization Challenges	p. 55
Organizational Implications	p. 56
Why You Need a Business Technology Management Office	p. 56
What to Do When the Regions Rebel	p. 60
Processes, Clear and Messy	p. 64
Process World	p. 64
Process Control	p. 66
Process Improvement	p. 67
Process Incentives	p. 67
Takeaways	p. 68
The Subtle, Sublime, and Nefarious (or, Watch Your Back)	p. 68
Training to Obsolescence	p. 69
CAPEX versus Expensing	p. 69
Those Things Are Expensive	p. 70
Sourcing	p. 71
Telecommuting's Not for Everyone	p. 71
Change for Their Own Sake	p. 72
Having IT Both Ways, You Bastards	p. 73
Save Money Today and Make Money Tomorrow	p. 73
Stop Worrying about Devices	p. 74
Software and Hardware Are Already Services	p. 74
Open-Source is Safe, Honestly	p. 74
There's Gold in Them There Processes	p. 75
Web 2.0 Is Really Your Friend	p. 75
Data without Analytics Are Useless	p. 75
Organizational Surgery Is No Longer Elective	p. 76
Loosen Up	p. 76
It's Getting Cloudy Out There	p. 77
Five Hours to Influence	p. 78
Ten Things the IT Department Should Tell Management	p. 80
Final Thoughts about Organization	p. 82
Management	p. 83
Really Stupid Meetings	p. 84
Many Happy Returns	p. 86
A Crisis Is a Terrible Thing to Waste	p. 88
Changing Our Minds (about Everything)	p. 90
Vitamin Pills versus Painkillers	p. 93
Save Money, Make Money, or Go Home	p. 95
Ten "New Rules" for IT	p. 96
Guerilla Budgeting	p. 98
Another Audit?	p. 100
Innovation in Flight	p. 102
Innovation Parameters	p. 102
Incentives	p. 103
Governance	p. 104
Funding	p. 105
Initiatives	p. 105
Assessment	p. 106
Why Strategic Risk Management Is So Important	p. 107
Strategic Risk Management	p. 108
The New Risk Equation	p. 108
Innovation on the Cheap; Moving Forward while Standing Still	p. 111
Way Overdue-Yet Still Really Cheap: BPM	p. 112
Crowdsourcing for Fun and Profit	p. 113
Tell Them You Love Them-To Innovate	p. 113
Social Media (Poor Man's Marketing, Customer Service) and Innovation	p. 114
Innovation Talent Development That You Actually Mean	p. 115
Tough Love Business Cases	p. 116
Tough Love	p. 117
Web 2.0	p. 117
Alternative Delivery Models	p. .118
People	p. 119
Organizations	p. 120
Strategy	p. 120
Technology Adoption-One More Time op121
Final Thoughts about Management	p. 121
Sourcing	p. 123
Why More (and More and More) Outsourcing Is Inevitable	p. 124
Vendors, Vendors, Everywhere	p. 125
Has Anyone Been to Nordstrom?	p. 127
Technology Life in the Clouds	p. 129
What Start-Ups and Wind-Downs Do Now	p. 133
Start-Up Tactics	p. 133
Wind-Down Tactics	p. 135
Sourcing, Sourcing Everywhere	p. 138
New Ways to Deliver Old Services for Less Money	p. 140
Clashing Rocks	p. 141
Open-Source Software	p. 141
Web 2.0 Technologies	p. 143
Hardware-as-a-Service	p. 144
Software-as-a-Service	p. 144
Thin Client Architectures	p. 145
Caution to the Rocks	p. 146
Why Crowdsourcing Makes Sense	p. 148
It's a Done Deal	p. 150
Enterprise Software: Now You See IT-Now You Don't	p. 153
What the Early Twenty-First Century (in Ruins) Is Teaching Us about Technology Delivery	p. 155
Renegotiations	p. 155
Subsidies	p. 156
Technology Trends Assessments	p. 156
Alternative Delivery Models	p. 157
Final Thoughts about Sourcing	p. 159
Organic Transformation	p. 161
Over and Over Again and Again	p. 161
People	p. 161
Processes	p. 162
Governance	p. 162
Rationalization	p. 168
Sourcing	p. 169
Innovation	p. 169
Management "Best Practices"	p. 170
Internal Consulting-Go for It	p. 171
Internal versus External Consultants	p. 172
The Consulting Process: Identifying Meaningful Problems	p. 175
The Consulting Process: Assessing the Appetite for Solutions	p. 177
The Consulting Process: Determining Likely Costs and Risks	p. 178
The Consulting Process: Finding the Right Sponsors	p. 180
The Consulting Process: Developing Compelling Business Cases	p. 181
The Consulting Process: Realistically Defining Projects	p. 181
The Consulting Process: Chunking	p. 182
The Consulting Process: Executing	p. 182
The Consulting Process: Revisiting Value/Cost/Risk	p. 183
The Consulting Process: Reporting	p. 183
Consulting Knowledge and Skills	p. 184
Knowledge of the Business and Functional Business Areas	p. 185
Knowledge of Technology	p. 186
Skills, Abilities, and Behavior	p. 189
Culture, Organization, and Politics	p. 193
What Next?	p. 196
Epilogue	p. 209
Index	p. 201
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781439876589
ISBN-10: 1439876584
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 224
Published: 20th October 2011
Publisher: Taylor & Francis Inc
Country of Publication: US
Dimensions (cm): 23.5 x 15.6 x 1.91
Weight (kg): 0.45
Edition Number: 1