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IT's All about the People : Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures - Stephen J. Andriole

IT's All about the People

Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures

Hardcover Published: 20th October 2011
ISBN: 9781439876589
Number Of Pages: 224

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By and large, cost-effective information technology (IT) management is more about people, personal relationships, and corporate culture than it is about the technology itself. Simply put, IT doesn't work if you are surrounded by bad people and stupid processes in a deranged corporate culture.

IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization. It details the various roles within the technology management process and supplies authoritative insight into the realities of human behavior-including the range of best and worst behaviors from managers, executives, and corporate culture.

Industry veteran Stephen J. Andriole explains the reason behind why many business cases fail and includes helpful insights on new governance models, organic transformation, guerilla budgeting, and open source software. Providing a fresh perspective on the old basics of IT management through a twenty-first-century lens, this book arms you with the methods needed to master the soft art of IT management as well as purchasing, deployment, and technological support.

Prefacep. xi
Peoplep. 1
Some Dirty Little Secretsp. 2
Many Technologists Are Not Technicalp. 3
No One Knows What the Hell "Architecture" Isp. 4
Technology Is Operational, Not Strategic-at Least for Nowp. 5
Vendor Management Is an Oxymoron: No One Does it Wellp. 5
Software Costs Way Too Much (Way, Way Too Much)p. 6
Can You Handle the Truth?p. 8
When Reason, Logic, and Business Cases Failp. 12
Soft Skills from the Dark Sidep. 14
What Will You (Really) Be Doing in a Few Years?p. 16
The (Really) Perfect CIO (You Know the Type)p. 18
Will You Work for Results?p. 20
Sometimes You Must Go Negativep. 23
Pay Very Close Attention to New Era Skillsp. 25
Everyone to the Woodshedp. 27
Politics, Culture, and Youp. 29
Can You Smell Change?p. 32
The Consolidating Technology Industryp. 32
Major Changes in the Value and Location of Skill Setsp. 32
Innovation at Riskp. 33
Leadership, Likeability, and Lifep. 34
Do You Speak Business?p. 36
Pain -> Pleasurep. 37
Credibility -> Influencep. 37
Operations -> Strategyp. 37
Three Easy First Stepsp. 37
Whatever Happened to Mentoring, Meritocracies, and Sabbaticals?p. 38
Three Brands for the Millenniump. 41
Final Thoughts about Peoplep. 43
Organizationp. 45
"I Want a Divorce"p. 46
New Governance versus Organizational Terrorismp. 50
Driving Trendsp. 50
All New Governance Modelsp. 51
Core Competency Challengesp. 52
Enterprise Business Technology Architecture Challengesp. 52
Alternative Hardware and Software Delivery Model Challengesp. 53
User-Managed Web 2.0 Technology Challengesp. 54
Web Transaction Platform Challengesp. 55
Globalization Challengesp. 55
Organizational Implicationsp. 56
Why You Need a Business Technology Management Officep. 56
What to Do When the Regions Rebelp. 60
Processes, Clear and Messyp. 64
Process Worldp. 64
Process Controlp. 66
Process Improvementp. 67
Process Incentivesp. 67
Takeawaysp. 68
The Subtle, Sublime, and Nefarious (or, Watch Your Back)p. 68
Training to Obsolescencep. 69
CAPEX versus Expensingp. 69
Those Things Are Expensivep. 70
Sourcingp. 71
Telecommuting's Not for Everyonep. 71
Change for Their Own Sakep. 72
Having IT Both Ways, You Bastardsp. 73
Save Money Today and Make Money Tomorrowp. 73
Stop Worrying about Devicesp. 74
Software and Hardware Are Already Servicesp. 74
Open-Source is Safe, Honestlyp. 74
There's Gold in Them There Processesp. 75
Web 2.0 Is Really Your Friendp. 75
Data without Analytics Are Uselessp. 75
Organizational Surgery Is No Longer Electivep. 76
Loosen Upp. 76
It's Getting Cloudy Out Therep. 77
Five Hours to Influencep. 78
Ten Things the IT Department Should Tell Managementp. 80
Final Thoughts about Organizationp. 82
Managementp. 83
Really Stupid Meetingsp. 84
Many Happy Returnsp. 86
A Crisis Is a Terrible Thing to Wastep. 88
Changing Our Minds (about Everything)p. 90
Vitamin Pills versus Painkillersp. 93
Save Money, Make Money, or Go Homep. 95
Ten "New Rules" for ITp. 96
Guerilla Budgetingp. 98
Another Audit?p. 100
Innovation in Flightp. 102
Innovation Parametersp. 102
Incentivesp. 103
Governancep. 104
Fundingp. 105
Initiativesp. 105
Assessmentp. 106
Why Strategic Risk Management Is So Importantp. 107
Strategic Risk Managementp. 108
The New Risk Equationp. 108
Innovation on the Cheap; Moving Forward while Standing Stillp. 111
Way Overdue-Yet Still Really Cheap: BPMp. 112
Crowdsourcing for Fun and Profitp. 113
Tell Them You Love Them-To Innovatep. 113
Social Media (Poor Man's Marketing, Customer Service) and Innovationp. 114
Innovation Talent Development That You Actually Meanp. 115
Tough Love Business Casesp. 116
Tough Lovep. 117
Web 2.0p. 117
Alternative Delivery Modelsp. .118
Peoplep. 119
Organizationsp. 120
Strategyp. 120
Technology Adoption-One More Time op121
Final Thoughts about Managementp. 121
Sourcingp. 123
Why More (and More and More) Outsourcing Is Inevitablep. 124
Vendors, Vendors, Everywherep. 125
Has Anyone Been to Nordstrom?p. 127
Technology Life in the Cloudsp. 129
What Start-Ups and Wind-Downs Do Nowp. 133
Start-Up Tacticsp. 133
Wind-Down Tacticsp. 135
Sourcing, Sourcing Everywherep. 138
New Ways to Deliver Old Services for Less Moneyp. 140
Clashing Rocksp. 141
Open-Source Softwarep. 141
Web 2.0 Technologiesp. 143
Hardware-as-a-Servicep. 144
Software-as-a-Servicep. 144
Thin Client Architecturesp. 145
Caution to the Rocksp. 146
Why Crowdsourcing Makes Sensep. 148
It's a Done Dealp. 150
Enterprise Software: Now You See IT-Now You Don'tp. 153
What the Early Twenty-First Century (in Ruins) Is Teaching Us about Technology Deliveryp. 155
Renegotiationsp. 155
Subsidiesp. 156
Technology Trends Assessmentsp. 156
Alternative Delivery Modelsp. 157
Final Thoughts about Sourcingp. 159
Organic Transformationp. 161
Over and Over Again and Againp. 161
Peoplep. 161
Processesp. 162
Governancep. 162
Rationalizationp. 168
Sourcingp. 169
Innovationp. 169
Management "Best Practices"p. 170
Internal Consulting-Go for Itp. 171
Internal versus External Consultantsp. 172
The Consulting Process: Identifying Meaningful Problemsp. 175
The Consulting Process: Assessing the Appetite for Solutionsp. 177
The Consulting Process: Determining Likely Costs and Risksp. 178
The Consulting Process: Finding the Right Sponsorsp. 180
The Consulting Process: Developing Compelling Business Casesp. 181
The Consulting Process: Realistically Defining Projectsp. 181
The Consulting Process: Chunkingp. 182
The Consulting Process: Executingp. 182
The Consulting Process: Revisiting Value/Cost/Riskp. 183
The Consulting Process: Reportingp. 183
Consulting Knowledge and Skillsp. 184
Knowledge of the Business and Functional Business Areasp. 185
Knowledge of Technologyp. 186
Skills, Abilities, and Behaviorp. 189
Culture, Organization, and Politicsp. 193
What Next?p. 196
Epiloguep. 209
Indexp. 201
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781439876589
ISBN-10: 1439876584
Audience: Tertiary; University or College
Format: Hardcover
Language: English
Number Of Pages: 224
Published: 20th October 2011
Publisher: Taylor & Francis Inc
Country of Publication: US
Dimensions (cm): 23.5 x 15.6  x 1.91
Weight (kg): 0.45
Edition Number: 1

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