ISO/IEC 20000 an Introduction

By: Jan Van Bon, Leo van Selm

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Paperback | 29 January 2008

At a Glance

Paperback
238 Pages

Dimensions(cm)
22.86 x 16.51 x 1.91

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ISO/IEC20000 is the Certification for organizations within the IT
Service Management environment. It reflects the increasing desire
to have a certification that moves beyond the individual
employee. The goal of this Introduction is to provide an easy to
read document that explains the nature, content and aim of ISO
20000. It should bring ISO 20000 within reach of a vast
international audience at a higher speed, by providing an easy
accessible Introduction: to promote the awareness and the
acceptability of ISO 20000 as a valid standard for IT Services
organisations; to support ISO 20000 training and certification;
to produce a detailed guide to the core content of ISO 20000, for
practitioners. ISO 20000: An Introduction is aimed at a broad
range of practitioners, trainers and students, who work in IT as
well as in other environments, ranging from experienced experts
in (IT) service organisations, to those who are looking for a
suitable approach to quality improvement issues.

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